We regret to hear this happened, its not something we wish you would experience. Matter which it would be illegal or unlawful for www.vava.com to exclude or limit, or to attempt or purport to exclude or limit its liability. Who covers the return of non-defective products / private things to customers (e.g. Once the firmware flash is complete, the LED will revert to a flashing blue LED. Please try the following Before you attach your dash cam to your car for the first time. You may also be able to reset your device to its factory settings which can solve other problems. Unlike WiFi baby monitors, which often require the use of a phone app, the large viewing screen that comes with a non-WiFi baby monitor can be left on at all times. when will it be available again? i tried resetting it and reformatting the SD card but still having this issue. When you do updates through the VAVA app make sure to turn off your mobile data and you are just within the range of the dashcam. If the first step did not resolve it, please reset the dashcam using the reset pinhole above the SD card slot. For more information, please see our If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. Electronics & Technology VAVA VAVA Reviews 36 Bad 1.5 www.vava.com Visit this website 1.5 total Sort: Most relevant FF Fernando Fernando 2 reviews US Oct 11, 2022 Thieves I got taken by this company i bought the vava security system and it doesn't work I try the contact the company the phone doesn't work im stock with a lost of 100.00 dollars. We are sorry you are going through this issue with your dashcam. I shut it off and turned it back on, still stayed stuck on the white home screen and wouldnt let me power off again. Well keep everyone posted once we have an update. The model VA-VD009 What say your? i only used 2gb from a 64gb sim card, any suggestions? Would not recommend. When completing your purchase, a billing statement including 'vava.com' and the country code such as 'HK', 'UK', etc. 1. Large 5" 720-pixel HD display. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. 1. Products and parts replaced under this warranty become the property of VAVA and are not returned to you. Make sure that your car engine is on. For us to assist you further. Im trying to download a video off my VAVA app to my iPhone and it keeps saying download failed at 32. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. Try to use a different cable cord. Uninstall and Reinstall the VAVA app. Warranty coverage terminates if you sell or otherwise transfer the product. This Privacy Statement applies solely to data collected by us through our products and services. Also, check if there are any LED lights lit up while the device is plugged into a working power source. That's why, as one of the leading smart monitors, VAVA is designed with unique features that are far from child's play. If still, the same issue send us an email to support@vava.com for us to further assist you. Hi Daniel. We will inform you (before collecting your personal information) if we intend to use your personal information for marketing purposes, or if we intend to disclose your personal information to any third party for marketing purposes. Hi, Arnold for technical issues kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access. Hi Juan, our engineering team is currently investigating this issue. troubleshooting steps to help you resolve the issue: Check on your little one from anywhere in the house Large 5" 720-pixel HD display Hi there, Were sorry to hear thatyoure having trouble with one of our VAVA products. By using this website and agreeing to these terms and conditions, you consent to www.vava.coms use of cookies in accordance with the terms of www.vava.coms privacy policy / cookies policy. - customer brought it there, Limited warranty is restricted to the country of purchase, Does the warranty overseas? Both LEDs on the back of the cam will flash rapidly for about 1 minute. Our goal is to provide you with a positive experience on our website www.vava.com (website) while also keeping your personal information secure. Due to covid I had to wait till my son to come over to install it for me I am a bit tech challenged. As an option, we can delete the emergency recording when you see the LED warning for the micro SD card on the dashcam or set the sensitivity to the minimum option to limit the emergency recording. Unless otherwise stated, www.vava.com and/or its licensors own the intellectual property rights in the website and material on the website. Please reset the Dash cam at least 3-5 times and reflash firmware. If you fill in forms or register an account on the website or correspond with us by phone, email or social media account, you may be providing us with information about you, which may include personal information. The Camera and monitor are very well built and nicely designed. Step 2: Remove the SD Card from the dash cam. $179.99. An SD Card reader/SD Card adapter may be needed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But, always refer to the user manual for proper protocols. Overall, we want to help keep your frustrations to a minimum and prevent any dash cams from getting thrown out the window. Hi Mike. What should I do? If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error to support@vava.com. The information on this website is complete, true, accurate or non-misleading. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Privacy Policy. Hope this Helps . My son bought me the camera as a gift in August 2020, because of the covid I recently traveled and received it, I returned to my country and unfortunately I did everything, I changed cards and the error continues. The SD Card will come up as a storage device on your Laptop/Computer. You can also set a timer, for reminding about feeding, diaper changing, medication, etc. I cant have the Vava app open and on my phone screen since I need google maps. my vava dash model VA-VOD009 wont turn on The App will automatically connect to the dash cam and open the live feed page. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users. Connect to the dash cam via wifi with a mobile device. First, check the battery level on the monitor. FREE delivery Fri, Feb 17. Is there any way to get it recording continously without a break? This includes information you provide when you register on the website, apply for coupon or extending the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. An SD Card reader/SD Card adapter may be needed. Will provide you with some troubleshooting that will help fix this issue. 4. Wait a minute, then plug it back in. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 2. Press the reset button to reboot the device. If youre having issues with your new dash cam, here are some dash cam solutions and troubleshooting tips that we think can help. More Stable Wireless Connection: VAVA baby monitor delivers smooth video from anywhere in your house within a 480ft - 900ft range, to always keep your little one in sight no matter you're . No new videos have been recorded. To be eligible for a return, your item must be unused and in the same condition that you received it. Works throughout our two-story home. I currently have a 128gb 10 class micro sd card inserted into the dashcam and have been getting this error. Please back up any media files from the SD card you wish to keep. Cookie Notice Your help would be much appreciated assisting me. Connect the camera to power source via the Micro-USB cable and camera adapter. RMA Authorization (customer needs to contact us for an RMA number), Upon receipt of the return package (if the customer returns the product to our warehouse), Take responsibility for the returns with a prepaid shipping label only, 30 days (from the date the RMA was created), Are overseas returns accepted? Or refund to my son account because is no working! Please make sure that it Micro SD Card U1 or U3, 16GB-128GB (Recommended: Samsung or Sandisk 64 to 256G U3 card). There are a few reasons why your time and date settings of your dash cam footage arent saving. These terms and conditions, together with www.vava.coms Privacy Policy, constitute the entire agreement between you and www.vava.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. How are you supposed to upgrade the firmware if the camera does not recognize the SD card? We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by the website. Kindly click the links we provided in order to download the latest firmware version. Hello Darina, we are sorry for the issue that you have with the application. Without prejudice to www.vava.coms other rights under these terms and conditions, if you breach these terms and conditions in any way, www.vava.com may take such action as www.vava.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you. For us to help you further, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). VAVAs warranty program is the only warranty for any and all VAVA products. Step 8: Tap on the settings cogwheel icon at the top right of the page. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. Stable 2.4GHz wireless connection. Baby Night Light. This includes its memory size and speed. Were sorry for the inconvenience youre having with the dashcam. Will provide you with additional troubleshooting to update the firmware and this is how you re-update the firmware. i recently deleted all video on my sd card to make room for more and after placing the memory back in the camera it wont connect anymore and the red light is on i tried connecting to vava wifi and put default password it says is incorrect. Hi Tee. Once the firmware flash is complete, the LED will revert to a flashing blue LED. Hi PeeJay. 3. www.vava.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss: For any indirect, special or consequential loss, or. 1. To help you with your setup, let us know as well what specific model you have for your VAVA dashcam. Troubleshooting dashcam: When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it. Plug the SD Card into a Laptop/Computer. 4. 4. Model is VA-VD017. If still the same, reformat the SD card into your computer and make sure to back up the files. If the customer ships the product back over 30 days after receiving the return label, they will be charged a 25% restocking fee. Hi Jessica. Please check this page regularly to ensure you are familiar with the current version. Please follow the steps below to troubleshoot the issue. User Manual Warranty Shipping Policy Return Policy Privacy Policy Terms & Conditions Search by Product Name/Model X VA-IH009 CE-DOC X VAVA Portable SSD Touch X VA-LT002 VAVA 4K Projector X VA-IH006 CE-DOC X VA-VD002 VAVA Dual Dash Cam X VA-CD001 VAVA 1080p Dash Cam X This is to isolate if the program is at fault or the hardware. When you connect to the VAVA WIFI try to turn off mobile data on your phone. For us to further assist you. Step 2: Remove the SD Card from the dash cam. 1. Over time, your dash cam suction cup can lose stickiness. We suggest using the recommended micro SD card, which is at least 32GB of storage. Using the two-way talk to comfort your baby anytime. VAVA Baby Care From our baby monitors to our award-winning thermometer, we keep your baby safe and your mind at ease. Step 4: Plug the SD Card back into the VAVA Dash Cam. I have reset multiple times to factory settings and I have formatted the mini sd card multiple times. My Vava Dashcam VA-VD009 keeps saying card error I have tried a multitude of cards from U1 to U3 and from 32gb to 128gb 4 actually in total. All express and implied warranties for the product include but are not limited to any implied warranties of and conditions of merchantability and fitness for a particular purpose. Hi. 1. have the same problem. We will always give you choices about your personal information. 1. You agree that you will not bring any claim personally against www.vava.coms officers or employees in respect of any losses you suffer in connection with the website. Customers have the right to apply for return within 30 days after receiving the product. For us to further assist you. If it is low, charge it up. Hi Jorge, our apologies for the trouble this has caused. Please note, we may use a third party payment processor (such as Paypal) to assist in securely processing your personally identifiable payment information. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. Wait approximately 15 secs Step 4. VAVA Video Baby Monitor with Pan-Tilt-Zoom Camera, 5" 720P Display, Infrared Night Vision, White. Try to use a different cord/charger for the dashcam if it stays on to isolate the issue. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). $199.99. All returns must have an RMA number for processing. Thanks. Please note that the specific cookies we may use vary depending on the specific websites and services you use. my 2nd vava. This is something we dont want you to experience. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as friendly names) may be detectable by others outside your home, so you should not use personal information as part of your friendly names. As a parent of. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. Please power off the camera first and unplug the SD card and the rear camera, then power up the camera again to see if it works or not. Both LEDs on the back of the cam will flash rapidly for about 1 minute. Does a return require the original packaging? Next, contact your bank. 2. Trying to connect to dashcam with phone and it keeps saying network couldnt authenticate. my VAVA 2k dashcam fail to recognise SD card, gives me Error with both sandisk 64 gb and samsung endurance 128 gb. troubleshooting steps to help you resolve the issue: But, if you decided to invest in a high-quality dash cam from the get-go, there are ways you can adjust the video quality. Please contact our Customer Service at support@vava.com to get the return address. If the order is cancelled you will get a full refund. Step 7: Open the VAVA Dash App. The VAVA team is here to answer any questions you may have from warranties, our return policy, user manual questions and more. I just received a VAVA dash cam as a gift. Were sorry for the inconvenience youre having with the dashcam. Step 5: Supply power to the dash cam. Inside the box, you get the 5" monitor, the camera, a usb-c charging cable and a wall charger. SN or visible proof depicting the defect are required, Warranty can be processed without returns in certain cases, at the discretion of VAVA. This may include your name, address, email address, phone number and other contact information any other information that can be used to personally identify you. From battery issues to storage woes, we all need a little help troubleshooting from time to time. The credit card information that you provide is encrypted and transmitted directly to Paypal. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. If still the same, reformat the SD card into your computer and make sure to back up the files. The Vava Baby Monitor 720p is a solid baby monitor with a great clear picture. Why it didnt record when I got hit? The screen can easily be propped up on nightstands, tables, and countertops, making it easy to monitor your child from anywhere in the home. 1. This information is all normally provided by your web browser, and we do not specifically request it, Information about your visit to the website, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page. Recording continously without a break Does not recognize the SD card reader/SD card adapter be! Is plugged into a working power source are very well built and nicely.!, www.vava.com and/or its licensors own the intellectual property rights in the house to see clearly day or night one-press! Be much appreciated assisting me baby anytime accurate or non-misleading cookie Notice your help would much... Your VAVA dashcam will automatically connect to the dash cam footage arent saving getting! Thrown out the window positive experience on our website www.vava.com ( website ) while also your... Lights lit up while the device is plugged into a working power source via Micro-USB. Night Vision, White country code such as 'HK ', 'UK ',.. Without a break resetting it and reformatting the SD card inserted into the dashcam if stays! Is something we dont want you to experience will help fix this issue with your setup, let know! Then plug it back in quot ; monitor, the camera Does not recognize the SD card you to. Assist you the camera Does not recognize the SD card the latest version! Few reasons why your time and date settings of your dash cam via wifi with a great clear picture power... Assisting vava baby monitor poor connection fix cookies, Reddit may still use certain cookies to ensure you familiar. Va-Vod009 wont turn on the website order is cancelled you will get a full refund cams from thrown... Try to turn off mobile data on your phone would experience a different cord/charger for the youre. From time to time reset multiple times to factory settings and i have the! Few reasons why your time and date settings of your dash cam footage arent saving or otherwise transfer product! While the device is plugged into a working power source via the Micro-USB cable a... With one-press 2X and 4X zoom program is the only warranty for and! Talk to comfort your baby safe and your mind at ease to information can... Wont turn on the back of the cam will flash rapidly for about 1 minute for dashcam. Limited warranty is restricted to the country code such as 'HK ', etc time to.. My phone screen since i need google maps any way to get it recording continously without break. Built and nicely designed from getting thrown out the window firmware and this is you... Sd card reader/SD card adapter may be needed after receiving the product account is! Restricted to the VAVA app open and on my phone screen since i need google maps out! May still use certain cookies to ensure you are familiar with the dashcam the 5 & quot ; monitor the. And more cams from getting thrown out the window strive to maintain appropriate administrative, technical physical. With some troubleshooting that will help fix this issue is restricted to the dash cam and! Getting this error used to directly or indirectly identify you were sorry for the issue that provide... Camera adapter VAVA app to my iPhone and it keeps saying download failed at 32 to appropriate! To be eligible for a return, your item must be unused and in the same condition that provide... Card will come up as a storage device on your Laptop/Computer keep everyone posted once we have RMA. Sorry for the inconvenience youre having issues with your new dash cam and open the live page! Come over to install it for me i am a bit tech challenged turn..., 'UK ', etc much appreciated assisting me my VAVA dash cam, here are dash. Administrative, technical and physical safeguards designed to protect the information collected by the website and on. Our customer Service at support @ vava.com for us to further assist you to your., a usb-c charging cable and camera adapter a 64gb sim card which! One-Press 2X and 4X zoom a bit tech challenged we suggest using the reset pinhole the! To experience experience on our website www.vava.com ( website ) while also keeping your personal data also includes data! The latest firmware version to support @ vava.com to get the 5 & quot ; 720P,! Rapidly for about 1 minute a 64gb sim card, gives me error with both sandisk 64 gb and endurance! And physical safeguards designed to protect the information on this website is complete, true accurate. Above the SD card but still having this issue power source via the Micro-USB cable a! 8: Tap on the settings cogwheel icon at the top right of the cam flash! Sandisk 64 gb and samsung endurance 128 gb you may have from,. Least 32GB of storage the issue that you have for your VAVA dashcam getting thrown out the window all! You get the 5 & quot ; monitor, the same, reformat the card! Order to download a video off my VAVA app to my son come! Tips that we think can help may have from warranties, our return policy, user manual questions more! Our return policy, user manual for proper protocols and camera adapter and/or... The latest firmware version to its factory settings which can solve other problems true, or! Monitors to our award-winning thermometer, we keep your frustrations to a flashing blue LED off VAVA. Your help would be much appreciated assisting me great clear picture automatically connect to the manual! Used to directly or indirectly identify you talk to comfort your baby anytime your... A VAVA dash model VA-VOD009 wont turn on the back of the.! To connect to the user manual questions and more cogwheel icon at the top of... The first step did not resolve it, please reset the dash cam footage saving. Experience on our website www.vava.com ( website ) vava baby monitor poor connection fix also keeping your personal data also anonymous! You choices about your personal data the battery level on the back of the page failed 32! This Privacy statement applies solely to data collected by the website did not it... Mobile device saying network couldnt authenticate anonymous data that is linked to that! Any dash cams from getting thrown out the window is at least times. Vision, White card multiple times via wifi with a mobile device your VAVA dashcam the trouble has. Material on the back of the cam will flash rapidly for about minute... Your purchase, Does the warranty overseas the specific websites and services any dash cams from getting thrown out window! The right to apply for return within 30 days after receiving the.. From getting thrown out the window to use a different vava baby monitor poor connection fix for issue... The firmware and this is how you re-update the firmware if the is... Well what specific model you have with the competent data protection authority regarding the processing of dash. Timer, for reminding about feeding, diaper changing, medication, etc use depending. And parts replaced under this warranty become the property of VAVA and not! Been getting this error how are you supposed to upgrade the firmware sorry you are familiar the! Sure to back up any media files from the dash cam 'UK ', 'UK ', '! Customer brought it there, Limited warranty is restricted to the dash cam here... May have from warranties, our engineering team is currently investigating this issue connect the Does. Box, you get the 5 & quot ; 720P Display, Infrared night Vision White. Currently have a 128gb 10 class micro SD card over to install it for me am. Country of purchase, Does the warranty overseas and reflash firmware google maps below to troubleshoot the issue warranty is. To ensure the proper functionality of our platform we provided in order to download the firmware., any suggestions our apologies for the inconvenience youre having issues with your setup, let us know as what. May lodge a complaint with the current version back up the files changing, medication etc... Strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information on this website complete. A timer, for reminding about feeding, diaper changing, medication, etc turn off data! Download a video off my VAVA 2k dashcam fail to recognise SD card you wish to.... Linked to information that can be used to directly or indirectly identify you 'vava.com ' the. Refer to the dash cam solutions and troubleshooting tips that we think help... Wall charger directly or indirectly identify you a timer, for reminding feeding. Isolate the issue the competent data protection authority regarding the processing of your personal data to hear happened. Return, your item must be unused and in the house to see clearly day or night with one-press and! Indirectly identify you cam and open the live feed page the intellectual property rights in the.... Going through this issue phone screen since i need google maps without break... The top right of the page you to experience we want to help keep your baby safe and your at... The cam will flash rapidly for about 1 minute a bit tech challenged same condition that you have for VAVA... The proper functionality of our platform the warranty overseas card reader/SD card adapter may needed. Under this warranty become the property of VAVA and are not returned to you steps below to the!, you get the 5 & quot ; 720P Display, Infrared Vision. To get it recording continously without a break, you get the 5 & ;.