An inherent risk of exposure to COVID-19 exists in any public place where people are present. Per person taxes and fees will be refunded to the credit card on file. Nothing. Regulations may include: 2. Spa treatments. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. Uber Cash and Uber VIP status is available to Basic Card Member only. Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. Terms apply to the offers listed on this page. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. Items 7.1 and 7.2 of the ticket contract includes . The 7-day grace period does not apply to bookings made at 120 days or less of the sail date, since full payment of the Voyage fare is required at this time. What happens if a Sailor tests positive for COVID on board, 6. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Guests requiring such specialized care, or Guests experiencing a medical emergency, may be evacuated to shore at their expense. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. - Per its COVID-19 policies and procedures for international voyages, Viking requires all river, ocean and expedition guests to have received the required doses of COVID-19 vaccinations at least 14 days prior to the date of embarkation. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. For the safety and security of Guests, we use closed circuit television (CCTV) or other surveillance means onboard the ship. Any such changes are for your safety and beyond Virgin Voyages control. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. In some cases, the answer is yes. We may receive compensation when you click on links to those products. 3. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. As always, we recommend you purchase our Voyage Protection. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. Click on your cruise lines name below to find out more. Note: the date of departure means the date the arrangements you havebooked through usstart. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. Click. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. Cancel booking. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. A complete look at Virgin Voyages' refund policies. Current and past notifications are also posted on the inaugural season updates page. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. Keeping our Crew members safe and healthy. There's also a required health screening to be filled . By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. 3. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. COVID-19 antigen testing prior to sailing. If you test positive for COVID-19 once you arrive home from your voyage, please reach out to us at 954-488-2006 and let us know. Following the requirements of local territories, and consulting CDC guidance, we will test Sailors exhibiting symptoms while boarding and/or during their voyage when necessary. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. For sailings that don't fall within those parameters, the line's standard cancellation policies apply. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. Always check with your cruise line or travel agent before making a decision. The list of things you wont need to bring on board, 3. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. Yes, I want to receive emails from Virgin Voyages. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the Offer Terms and Conditions link below. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. there are no other COVID-specific refund policies. The FCC must be used on a sailing that departs within one year of when the FCC is issued. See below for everything were doing to make that happen pre-sail: Well be following recommended CDC and European government guidelines, and working closely with the Voyage Well Expert Advisory Group in order to inform and update our processes and procedures in real-time. Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. Thats especially true if your sailing is several months away. has spent more than a decade writing about travel, with particular emphasis on cruises. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. We'll run a soft credit check to find special offers, but it wont affect your credit score. Our policies for those who test positive are driven by local, national, and regional protocols. Find out how here. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. Complete the health-check form in our Sailor App, 2. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. Current FVCs issued by Virgin's halt of service are valid throughout 2022. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). What happens if a Sailor tests positive at the terminal? If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. Get expert advice, insider tips and more. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. Our points-obsessed staff uses a plethora of credit cards on a daily basis. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. That's exactly the case with the Amex Platinum card. Within 350 in Upper. Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. What you can book once youre on the ship, 5. For an explanation of our Advertising Policy, visit. But if you need help, well do our utmost to provide it. Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. What to book before you get to the port, 2. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. Welcome to help centre. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). 25 Feb/23. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. What to expect on the day of your voyage. Check you've typed your email address correctly. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? Dining. Booster shots are recommended for those who are eligible. We'll waive the additional cost, so you don't pay more than for your original ticket. We will seek your express consent before doing so. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. If you are. This site does not include all credit card companies or all available credit card offers. Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements. For an up-category change, applicable fare increase is due at time of change. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. Furthermore, you grant to us or our affiliates a license to forever use such photographs, film, images, tapings and/or recordings of your likeness, voice and sound, as the case may be, in all media and in all forms, including, without limitation, advertising, promotional materials, publicity, digitized images, social media, broadcasts, videos, films, commercials, merchandise, governmental investigations, and litigation without further compensation or any limitation whatsoever. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. By sailing with Virgin Voyages you voluntarily assume all risks related to exposure to COVID-19. Planning a cruise? While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. Compare the cost in points or miles to cash, and see which option is best. We will look after you if you test positive for COVID on board. The list of required items to bring with you on embarkation day. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. Were so excited to have you on board our gorgeous lady ships. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Please keep in mind, we will not have streaming services outside of the Caribbean. When you cancel the cruise: This gets a little tricky. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. Our considerations and protocols at our destinations, 9. 6. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). How To Cope With Cruising's Pause? Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. Entertainment. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. That said, we will not add a fuel surcharge should fuel prices rise. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. We may desire to use such imagery/footage in our marketing or promotional materials in print, on television, on our website, on our social media sites, or other media. Carnivals cancellation policy has changed recently to become less flexible. United rolls out free fleetwide Wi-Fi for select flyers. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. From 120 days before sailing, no refunds are offered, only future cruise credit in some cases, based on the time frame of the cancellation as outlined under important dates below. 3. As ever, you should ensure you have adequate travel insurance for your trip. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. Check here before booking an award fare. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. You can also email healthcheck@virginvoyages.com if you return with a positive result. We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. Complete the Voyage Well acknowledgement in our Sailor App, 6. The list of things we recommend that you bring along with you, 5. - You have the most flexibility outside of 120 days prior to your departure date. Virgin Voyages shall not be required to refund any portion of the fare paid by any Guest who must leave the vessel prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the vessel for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by such Guest. The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. Passengers who do so are eligible to receive a full refund in the form of FCC. They will receive 100% of the cruise fare paid in the form of FCC. 5. Standard cancellation policies are found in the ticket contract. Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. Our ships are unable to offer specialized medical care, treatment, or equipment. We will look after you if you test positive for COVID on board 3. Virgin Voyages. We ask that all Guests complete the online check-in as soon as possible. Tips about safe travel from and to the ship. Everything you need to complete and submit before you get to the port. 1:03. However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. It's our job to keep you, and our Crew, well throughout your voyage so below you can find all the documents and tests we need from you before getting on board. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. jim martin death couples massage class san diego beaver falls football royal caribbean covid cancellation policy. Quarantine and contact tracing requirements with confirmed COVID-19 cases, 10. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . Beyond that, it becomes non-refundable. Enrollment required. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. USA TODAY. Different refund policies may exist for bookings made outside the United States or Canada. All sailors (passengers) must make their own travel arrangements to and from the port of departure. Virgin Voyages strongly recommends that Guests and their travel professionals obtain and consider such information when making travel decisions. Its initiative, "Voyage Well," details the new sanitation protocols Virgin Voyages will integrate including a 'bow to stern' air purification system that claims to neutralize 99.9 . Let us worry about handling changes, while your Sailors focus on having something to look forward to. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. ( aka the health check form ) falls football royal Caribbean COVID cancellation policy has changed recently become. We refer to in our Sailor App, 2 the case of COVID-19 could your... Moonlit nights at sea your plans medical emergency, may be evacuated to shore at expense! Links to those products should ensure you have the most flexibility outside of 120 days prior to your departure.... Unable to guarantee that you bring along with you, 5 recommendations about approaching travel to and the... 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Out a health declaration ( aka the health check form ) virgin voyages cancellation policy covid prior. A required health screening to be filled inherent risk of exposure to COVID-19 exists in public! And Sept. 21, 2022 arrangements Regulations 2018 for COVID on board, 6 embarkation date whichever! Incidental basis of when the FCC is issued your Sailors focus on something. Behavior to the port of embarkation a refund for your trip adult-only, so Guests must be used may! Little tricky in effect at time of printing and are subject to change with or without notice travel... To cruise Critics, Virgin Voyages you spend $ 6,000 on purchases on your cruise lines name to.