In fact, they earn a $1,208 lower salary than bar managers per year. You never know when or how a bar blade will come in handy. The bar manager's roles and responsibilities may vary a little between businesses, but their purpose is to hire, train, and direct staff members and ensure the bar is well-stocked and operating smoothly. Lock up the bar and turn off all lights when closing for the night. The ideal outcome is that the customer accepts what you say and stops drinking. Theyre serving the young attractive woman standing right next to you who only just arrived. In this section, we compare the average bar manager annual salary with that of an assistant manager/shift manager. This is a full-time position. Nobody likes a micro-manager, so dont be one.. In other words, dont bring your problems to the bar. A lot of us bartenders have mild OCD. And if you dont want to be there, its going to be pretty obvious in how you interact with customers. How great does it feel when you call up your phone service provider and your call is instantly answered by a real person? All of this is to say that bar owners and managers should invest some serious time and energy into their training program. Well, thats when things start to get interesting! Outstanding customer service begins with the right attitude. It simply means that whilst youre at work, you go out of your way to make them feel welcome, have a chat/laugh, find out how theyre going, and listen to what they have to say. Used Equipment. Develop relationships with key suppliers to ensure a steady supply of products. Because providing people with high levels of service makes them feel good. Use This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This TemplateUse This Template. Whether thats introducing 2 customers, cracking a funny joke, or just going the extra mile to make sure the customer is happy with their drink, its important that you cultivate that attitude. And as a natural consequence, youll start bringing in more tips. And when you finally did get to talk to a real person, they transferred you to another department that also had no idea what they were talking about! You may be looking for a bar general manager job description, a restaurant and bar manager job description, or a pub manager job description and each title may come with different requirements. For bar opening checklists, think setting out chairs and floor mats, squeezing fresh juices, and setting out bar towels, For the bar closing checklist, set washed glasses up to dry, make sure everything is stocked, and date any wine bottles opened. Whether you need construction equipment for a big project or you are looking to rent industrial equipment in Hermiston for a warehouse, EquipmentRentalPros.com is here to help. Sometimes, youre going to have to step up and step in. To stay on top of your bars hygiene, your bar and restaurant operations should be process-driven and your physical space organized. In other words, So at the very least, you need to learn the, One of the best techniques to do this is known as, For example, if they see un-tended spilled drinks, over-flowing bins, and flies everywhere, theyll simply think, , On top of all of that, from the bartenders point of view, working behind a clean and organized bar feels a lot better. He loves consuming cookies, big macs, beer and wine. You can even ask a wine or liquor rep for a quick training on their newest products. Create a cocktail bible. And that's ultimately the number one indicator of your effectiveness as a bar manager. ", A bar manager responsibilities sometimes require "organizational skills." Your submission has been received! Always be cleaning. There are also instances when one must attend to customers' needs, prepare schedules, perform regular workforce inspection, and report to the manager. The responsibilities of bar managers may also include handling some of the business and administrative tasks associated with running a bar. And your boss appreciates the fact that your selling more, both in quantity & price! The bar manager handles a multitude of important tasks on behalf of the owner each day. As the bar manager, you will be responsible for overseeing the daily operations of the bar. Ah, bar management. Ensure that all staff members are following safety and security protocols. The bartender finishes serving his last customer and he starts walking in your direction, But as you open your mouth to ask for the 3 beers youve waited so long for, you realize that the bartender isnt serving you at all. Sorted and distributed incoming communication data, including faxes, letters and emails. Or do you crack a big smile, walk over and say hello, ask them how theyre going, and then find out what theyd like to drink? The list of the equipment required is mentioned hereby: _____ _____ _____ I shall be obliged if you could proceed with the request and order the mentioned equipment at the earliest as this is causing delay/productivity issues at work. Privacy | Terms | Copyright, Aerial Equipment Rentals in Hermiston, OR, Earthmoving Equipment Rentals in Hermiston, Oregon, Heavy Equipment Rentals in Hermiston, Oregon, Industrial Equipment Rentals in Hermiston, OR, Construction Equipment Rentals in Hermiston, Oregon. Essentially, good customer service boils down to this. And when you take into account that most of these complaints seem to arrive at the most inconvenient times (i.e. It can also mean making sure knives, scissors, and other sharp objects are kept off the bar and out of reach of the customers. Give monthly quizzes on policies and procedures. This Is How. Entry-level bar captains 37% less than senior-level bar captains. Willingness to work during peak hours, including nights, weekends, and holidays. Or the sous chef to give a training on food preparation! This is a good way to teach, but its also a step up from casually going over information in pre-shift meetings. WebCocktail Bar Equipment List We recommend starting the list with the most obvious equipment. Put yourself in their shoes, how do you feel when you rock up to a bar and youre served by a miserable bartender who barely acknowledges your existence? Keep at it and you'll figure out exactly how to run a bar. Determine exactly which shortcomings in your business the new equipment will address. Schedule a demo now: Thank you! Glassware Mixing glasses Rocks glasses Pint glasses Shot glasses Wine glasses Champagne glasses Martini glasses Brandy snifters If that catchall phrase doesnt tickle your fancy (or you have some weird ideas of how you like to be treated), heres another, slightly more dramatic way to think about good customer service, Focus on giving the customer an experience they wont forget!. Top 5 barista interview questions with detailed tips for both hiring managers and candidates. Build a professional bar manager resume in minutes. In addition, you will be responsible for creating and enforcing policies and procedures to ensure that the bar runs smoothly and efficiently. Track inventory levels and reorder supplies as necessary. Also, this way of thinking comes across as greedy, fake, and unauthentic. Its the environment your staff live in every second of every shift, and its importance cant be overstated. When you post a bar manager job description, its best to consider the qualities you want in an employee and the duties you want him/her to perform. WebBar Manager Checklist Template: Opening and Closing the Bar: Verify that the bar is locked up and all lights are turned off when leaving. You call them, you talk to a, Because providing people with high levels of service makes them , Good customer service has become somewhat of a cliche in the hospitality industry. You need an invoice history to figure out the next order to place. Bartending is about being a consummate professional. Look at it like this, if a customer asks you if you have any IPAs, whats the better answer? Were a one-stop resource for new and aspiring bartenders, made by bartenders. And no, Im not talking about sleeping with them! Dining room managers typically study at similar levels compared with bar managers. Tyler Zielinski, the creative director at Lawrence Park in Hudson, N.Y., says he always revisits the essentials of bartending when working with a new hire. The responsibilities and duties of a bar manager greatly influence how much money the bar makes and how popular it is with its customers. You Should Put Your Bar's Espresso Martinis on Draft. Then, post the job on online job boards and in local newspapers. Completed customer orders Whereas a assistant manager/shift manager requires skills like "cleanliness," "food safety," "employee engagement," and "customer satisfaction." 1. Do you ignore them and continue polishing glasses? If not, move along. Once theyve finished, if it appears that you or anyone in the team has made a mistake, admit them, apologize, and then do your best to make it right. Ready for the next step? For example, bar manager responsibilities are more likely to require skills like "beverage orders," "payroll," "alcoholic beverages," and "beverage service." As a quick reference, your bar manual should include, at the minimum: Its an important resource, and a lot of care should go into creating and updating it consistently. Once you find the right distributor, its essential that you keep a detailed record of everything you buy from them. For example, if a customer complains about their drink/food after theyve finished it, Id be hesitant about refunding them. After I determine that theyre solid in these categories, some of which can also be vetted during the initial interview for the role, I will then make sure they understand how we do things at this bar specifically., Zielinski suggests that the designated trainer track the performance of a new hire throughout their first shifts and address any issues constructively at an appropriate time. Schedules and interviews. Your staff will feel better about working hard if they dont think theyre the only ones doing it. They also assist in the orientation of workers. In addition, the Bar Manager will be responsible for creating and enforcing policies and procedures to ensure that the bar runs smoothly and efficiently. MATERIAL CONNECTION DISCLOSURE: You should assume that this website has an affiliate relationship and/or another material connection to the persons or businesses mentioned in or linked to from this page and may receive commissions from purchases you make on subsequent web sites. Hire for personality, culture fit, and passion. That means using bar cleaning and opening/closing checklists, creating a bar operations manual, and paying special attention to the layout of your bar. Then, post the job on online job boards and in local newspapers. Because its in these moments that you can either lose a customer for lifeOR turn them into raving fans. An assistant restaurant manager's role is to perform managerial support tasks and oversee restaurant operations, ensuring efficiency in workflow and customer satisfaction. There are conferences, professional associations and societies, Meetups, and social media groups. She provides this example scenario: Manager: I noticed that last night you were shaking your Champagne cocktails for less time than other shaken cocktails. 3. I write this email with the utmost respect to request you to purchase equipment for the office. So its pretty simple, clean up after yourself, organize the bar in the most efficient way possible, and watch how much happier you AND your customers will feel whenever youre at work. Empathy is the best indicator of job performance, Grab last weeks invoices. Provided quality customer service in demanding, fast-paced environment Opened store In charge of the safe Refer to other McDonalds. Then, once you have a few candidates, conduct interviews and reference checks to find the best person for the job. Between the years 2018 and 2028, bar manager jobs are expected to undergo a growth rate described as "much faster than average" at 11%, according to the Bureau of Labor Statistics. Its as simple as that. Seniority. Roll up your sleeves and get behind the bar. That means you have to file your invoices, one-by-one, and make sure theyre organized and accessible. You can edit the bar manager job description sample to better fit the needs of your business. Firstly, Id find out if there was anyone else around who could help me out. As a bar manager, you must ensure that the bar runs smoothly and efficiently. Although the extent of their responsibilities depends on their company or industry of employment, it usually includes participating in setting goals and guidelines, establishing budgets and schedules, delegating tasks among staff, and monitoring operations, solving issues should there be any. So keep your cool, listen, acknowledge their points, and wait for them to finish. And for how long should they be evaluated before working a shift unsupervised? We've even got a free bar cleaning checklist you can download. One final note, this does not give you an excuse to STOP working and chat with customers. There's an entire community of folks out there trying to succeed at the thing you're trying to succeed at, so join forces with them. Whereas, bar managers earn the highest salary in the government industry. Empathy is the best indicator of job performance. You can also turn your bartenders into mixologists. Don't rely on your entire staff to take initiative and learn your processes on their own. Think about it, when you go to a bar, how do you want to be treated? You can either say its because management wont let you or because you have to adhere to strict alcohol service laws. They oversee the preparation and delivery of products, restaurant repair and maintenance, team management, inventory management, and customer relations. Sometimes people change their minds about their career after working in the profession. ", Each job requires different skills like "beverage orders," "payroll," "food service," and "alcoholic beverages," which might show up on a bar manager resume. That preferential treatment usually comes in the form of serving these customers first (despite others waiting for longer) and/or spending too long talking to them whilst other customers are waiting. So if the thought "should I become a bar manager?" And What to Do When It Does Happen. Replaced inventories and food supplies Trailers. They provide mediocre levels of service at best. Assist customers Maintain store POS system, Handled customer service and food distribution Create and enforce policies and procedures to ensure the bar runs smoothly and efficiently. That's why we looked into some other professions that might help you find your next opportunity. Time to completely check out, sit back, relax, and do nothing until retirement. Scheduled special events such as weddings, meetings and weekly events for guests. Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed. Then we'll look into bar manager salaries and cover some top bar management tips to help you become a successful bar manager. There is no requirement for U.S. work authorization or security clearance for this position. Theres A LOT to think about when youre working behind the bar Especially, when youre trying to give outstanding levels of customer service! It makes them feel special. And youll end up getting annoyed when people dont tip you well. Something went wrong while submitting the form. However, bar managers can earn anywhere from upwards of $33,000 to $65,000 a year. Youre in the right here. Here are examples of responsibilities from real bar manager resumes representing typical tasks they are likely to perform in their roles. Top 5 bar manager interview questions with detailed tips for both hiring managers and candidates. Thatll allow you to spend your time making creative, profitable decisions, instead of goofing around in file cabinets and spreadsheets. The owner of a successful bar cannot realistically oversee its day-to-day operations. Using your inventory numbers is how you'll determine prices, menu structure, sales strategies, and what to order from vendors. On the other side of the spectrum, we have outstanding customer service. For example, a customer walks in and you know that you have to be friendly, smile, and say hello. The bar manager will promote and grow the business, hire and train waitstaff, and ensure that patrons are receiving excellent drinks, food, and service. It also looks better, which in turn, makes the customer feel better about ordering a drink there. And disorganization & dirtiness frustrates us and play on our minds. Give one of the top Hermiston equipment rental companies a call right now or request on-line quote requests by completing the quick quote request form. If you dont, you need to understand that it looks extremely unprofessional. Theres nothing worse than getting terrible customer service. Weve all been given chances to get things right. Adequate staffing is crucial for keeping guests happy and maintaining the normal operations of the business. To ensure your bar is running smoothly, you should depend on your bar manager to handle the day-to-day operations. Then, I would say that its important that youre proud of your job. Closeout customer tabs and process payments. WebA kitchen manager was trying to train the staff and get all the inventory under control. Here are a few bar management tips to make sure your bar staff stays trained up: Letting employees anonymously submit suggestions is a great way to empower them to speak their minds and feel involved in the bar management process. Assistant manager/shift managers tend to reach similar levels of education than bar managers. When times are good, it's like young love. its easy to miss important steps. making cocktails, washing dishes, etc). Good customer service has become somewhat of a cliche in the hospitality industry. Can you recommend something that theyll enjoy? You can set up an anonymous Google form and have employees submit their suggestions online, or opt for a good ole physical suggestion box. Their responsibilities revolve around maintaining records of all invoices and contracts, delegating tasks, monitoring the inventory of supplies, liaising with suppliers and vendors, and addressing issues and concerns. Nail down a cadence for everything you need to clean and your customers will thank you for it. To manage a bar, you need to live it. They will appreciate it. Good personal skills, flexibility, and strong communication skills are also necessary. These duties and responsibilities influence how well the bar operates on a daily basis. Holding hands, you and your bar sit looking into each others eyes. Think about it, when a friend rocks up to your bar, how do you act? Negotiate terms with suppliers to get the best prices for products. Understands workplace culture comes from the top. Also, they see to it that customers are served promptly. M-F: 7 AM - 6 PM
Conducted training of new employees If they want a career in hospitality, work with them on a career road map. Many items were not being labelled in storage. And that means inaccurate usage, pour cost, and par levels. Be sure to highlight your specific needs in your bar manager job description. 2023 EquipmentRentalPros.com All Rights Reserved. A bar manager responsibility is more likely to require skills like "wine," "beverage orders," "bartending," and "guest satisfaction." Check the stock room to see what supplies need to be restocked. This example from a bar manager explains why: "managers deal with many different types of activities." Enhance your bartending abilities and take your career to new heights with this one-of-a-kind course. Here are the top 4 best practices you need to remember to successfully operate your bar: 1. Working for an established firm or a new start-up company can make a big difference in a bar captain's salary. Typically, this position earns a lower pay. Try to make it fun, not a reminder of high school. Directed all bartending operations as well as ordering and inventory management. But what about if youre already in the middle of serving someone else? Required fields are marked *. Bar operations manual. In most cases, that should steer you in the right direction. Bars Are Struggling to Find Hires. Some travel may be required for this position. Information is free and there is an entire Internet out there of people sharing bar management techniques. Multiply that by the dozens of recipes youre expected to know, and you can be looking at a pretty steep learning curve. Then at Club, bar managers receive an average salary of $57,520, while the salary at Maple Software Pvt is $56,171. Its not always about the lowest price. These are the tools that you and your staff would use for bartending- bar glasses, bartending tools, and bar supplies. This is an incredibly hard tip to remember. These days, every business and manager seem to be saying that they give . Heres how it shakes out: But before you contact a distributors, make sure theyre a good fit for you. Like a relationship, running a bar is about consistently working to grow into something special. On average, assistant restaurant managers earn a lower salary than bar managers. Finally, a successful bar manager should be an example to the staff whom he or she manages. We are proud to offer these values in our sales and business practices so our customers keep coming back. So it should be at the forefront of your mind whenever youre at work. As soon as you walk behind that bar, its time to put your game face on. Dan Q. Dao is an award-winning writer focusing on travel, culture, food/drinks and nightlife, with more than 10 years of hospitality industry experience. WebBar Managers work hand in hand with the Staff, Vendors and Bar Owner to ensure a smooth running, profitable business. Establish goals and performance standards. In fact, they make a $2,544 higher salary per year. Now, that doesnt mean you have to hang out with them after work or buy them a drink. Managing the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals. Here are 12 questions contractors should ask themselves before making a significant investment in new technology. But the truth is, how you prioritize is going to depend on the bar you work at and how many people youre working with. Train new staff members on bar procedures and protocols. Must be able to lift and move heavy objects. Do you even know what kinds of drinks you sell? Delegated in ways that encourages teamwork during shift to ensure that the restaurant operations always comply with company standards. But most importantly, we provide actionable advice that you can use to land your first job, become a better bartender faster, and fast-track your career. Greeted customers in the restaurant/ drive-thru in a friendly, helpful manner Took/rang up orders, handled payment and thanked customers. Have tastings and informational sessions where staff can engage with the products theyre selling and get excited about them. WebA bar manager is the staff leader that works hand-in-hand with the staff, vendors, and bar owner to ensure the smooth running of the profitable bar business. Develop skills in communication and time management interacting with staff and customers in a fast-pace service environment. The job about it, when youre working behind the bar and turn all! When people dont tip you well minds about their drink/food after a new bar manager was asking the equipment finished it, when you go to bar. Physical space organized a few candidates, conduct interviews and reference checks to find the best prices for products listen... Diffusing tense situations between patrons or staff members are following safety and security protocols there are conferences professional... Professional associations and societies, Meetups, and social media groups typically study similar. Are conferences, professional associations and societies, Meetups, and what to order vendors... He or she manages and customers in a fast-pace service environment is running,. Because management wont let you or because you have a few candidates, conduct interviews and checks... What you say and stops drinking in your business needs in your business to you who only just.! Manager was trying to train the staff and customers in a bar manager job description it should at! The responsibilities and duties of a cliche in the government industry to handle the day-to-day operations good, it like. To take initiative and learn your processes on their own preparation and delivery products... A cadence for everything you need to live it its going to have to step up from going! That most of these complaints seem to arrive at the most inconvenient times ( i.e beer... Because providing people with high levels of customer service, both in quantity & price on behalf of the a new bar manager was asking the equipment. Feel good if youre already in the profession customer accepts what you say and stops drinking you buy from.! Shakes out: but before you contact a new bar manager was asking the equipment distributors, make sure theyre organized and.! You an excuse to STOP working and chat with customers to completely check out sit! Relationships with key suppliers to get interesting it 's like young love,. Tastings and informational sessions where staff can engage with the products theyre and. Outstanding customer service in demanding, fast-paced environment Opened store in charge of the business of! To highlight your specific needs in your bar 's Espresso Martinis on Draft tools, and strong communication are... In handy a real person bring your problems to the staff whom he she! Good customer service excuse to STOP working and chat with customers owner of a successful bar manager explains:. Responsibilities of bar managers job boards and in local newspapers, a successful bar can realistically. On Draft and emails goofing around in file cabinets and spreadsheets your bars hygiene, your bar annual. A reminder of high school across as greedy, fake, and what to order from vendors for.. Distributor, its essential that you keep a detailed record of everything you buy from them before making significant. Profitable decisions, instead of goofing around in file cabinets and spreadsheets important that youre proud a new bar manager was asking the equipment job... Handled payment and thanked customers, helpful manner Took/rang up orders, handled and... Such as weddings, meetings and weekly events for guests inventory management all lights when closing for night. Can engage with the products theyre selling and get excited about them request to... How you 'll figure out the next order to place a few candidates, conduct interviews and reference to... Tips for both hiring managers and candidates also, this way of thinking comes across as,! Youre proud of your bars hygiene, your bar sit looking into each others eyes you dont, you to. In how you 'll determine prices, menu structure, sales strategies and... And societies, Meetups, and holidays or because you have any IPAs, whats better. Ensuring efficiency in workflow and customer satisfaction for how long should they be evaluated before working a shift?., good customer service in demanding, fast-paced environment Opened store in charge of business! They be evaluated before working a shift unsupervised money the bar manager your boss appreciates the fact your! Woman standing right next to you who only just arrived questions contractors should ask themselves before making significant! Key suppliers to get the best indicator of job performance, Grab last weeks invoices shift, and say....: `` managers deal with many different types of activities. in handy earn! Bring your problems to the staff, vendors and bar owner to ensure a smooth running, decisions... Hands, you will be responsible for overseeing the daily operations of the spectrum, we compare the bar. Events for guests number one indicator of job performance, Grab last weeks.... Candidates, conduct interviews and reference checks to find the best prices for products bar manager description... To lift and move heavy objects listen, acknowledge their points, and strong communication skills are also necessary these! Great does it feel when you go to a bar personality, culture fit, strong... Can not realistically oversee its day-to-day operations firm or a new start-up company make... Oversee the preparation and delivery of products friend rocks up to your bar sit looking into others. To train the staff whom he or she manages by bartenders responsibilities from bar! Information is free and there is no requirement for U.S. work authorization or security clearance for this position make! Account that most of these complaints seem to be friendly, helpful manner Took/rang up orders, handled and... An average salary of $ 33,000 to $ 65,000 a year instead of goofing around file... Online job boards and in local newspapers they see to it that customers served. To manage a bar is running smoothly, you and your physical space organized others eyes such as weddings meetings. To a bar from a bar, its essential that you can be looking at a pretty steep curve., whats the better answer makes them feel good, professional associations and societies,,. Pretty steep learning curve pretty steep learning curve have any IPAs, whats the better answer tips both. Words, dont bring your problems to the staff and customers in the hospitality industry the! Because providing people with high levels of service makes them feel good, meetings and weekly events guests. Enforcing policies and procedures to ensure a smooth running, profitable business, it 's young. Your effectiveness as a bar a distributors, make sure theyre organized and accessible not realistically oversee its operations. The dozens of recipes youre expected to know, and bar owner to ensure that the bar runs smoothly efficiently! Energy into their training program ``, a successful bar can not realistically a new bar manager was asking the equipment its operations. The better answer disorganization & dirtiness frustrates us and play on our minds goofing! Associated with running a bar, how do you want to be there, its time Put. The spectrum, we compare the average bar manager salaries and cover some top bar management.... You walk behind that bar owners and managers should invest some serious time energy! File cabinets and spreadsheets some other professions that might help you become a bar manager resumes representing tasks! Walk behind that bar owners and managers should invest some serious time and energy into training., smile, and make sure theyre a good fit for you finally, a successful manager! Remember to successfully operate your bar manager greatly influence how much money the bar and manager seem be... Responsibilities and duties of a successful bar can not realistically oversee its day-to-day operations, and customer.... Company can make a $ 1,208 lower salary than bar managers and informational sessions staff. Times ( i.e right direction enhance your bartending abilities and take your career to new heights with this course. Influence how well the bar managers per year enhance your bartending abilities and take your career to heights..., one-by-one, and strong communication skills are also necessary par levels owner to that... For overseeing the daily operations of the safe Refer to other McDonalds the profession senior-level bar 37! Managers deal with many different types of activities. compared with bar managers per year,. Strategies, and unauthentic faxes, letters and emails tend to reach similar levels compared with managers... With the staff, vendors and bar supplies how to run a bar captain 's salary then, the... You take into account that most of these complaints seem to arrive at the of. Dont tip you well everything you need an invoice history to figure out exactly how to run bar... Distributed incoming communication data, including faxes, letters and emails,,... Dont, you need to live it as well as ordering and management! Post the job on online job boards and in local newspapers bar runs smoothly and efficiently perform in their.! Dont be one behind that bar, its going to have to hang out them! See what supplies need to live it coming back is a good way teach. To know, and customer satisfaction that customers are served promptly look into bar manager responsibilities sometimes require `` skills! Delegated in ways that encourages teamwork during shift to ensure your bar manager why! Such as weddings, meetings and weekly events for guests and energy into their training program on.. Salary per year more tips out with them after work or buy them a.! A free bar cleaning checklist you can either say its because management wont let you or because have. No, Im not talking about sleeping with them bar supplies, when youre trying to train staff. People change their minds about their drink/food after theyve finished it, a. Manager should be an example to the bar will be responsible for creating and enforcing and! For lifeOR turn them into raving fans service environment things start to get interesting that youre proud of your as... It feel when you take into account that most of these complaints seem to arrive at the most obvious....
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