tsa spoc help desk

You can check your application status and retrieve your known traveler number (KTN) online. google_ad_client: "ca-pub-2604528316377340", With each request, stakeholders should provide the following information: The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. Wayne states, to make a SPoC Help Desk effective we need the following; 1. Cost vs. Price Benchmarking: Which Do You Need. }); The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. Once approved, you are eligible for TSAPreCheck for 5 years. You can self-select Male, Female, or Another Gender as your gender. Social Security cards and hospital-issued birth certificates are not acceptable documents for a name change. The fee for TWIC is $125.25, and the credential is valid for five years. If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable. If you already have a Known Traveler Number (KTN) via Global Entry, NEXUS, SENTRI or another TSA initiative, you do not need to apply for another DHS Trusted Traveler program such as the TSAPreCheck application program. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC with an expiration date 5 years from the date of issuance. Stakeholders can receive more detailed information on EYO cost estimates and revenue sharing provisions by contacting IDEMIA. All status updates and resolution follow up will be performed by the Help Desk Agent. ET, to request a gender data update with the TWIC Program. Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWICs expiration date. Payment must be made during in-person enrollment. Help to service and maintenance audio-visual equipment as needed. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for HME applicants. An official website of the UnitedStates Government. Our call center resources and articles are leveraged by contact center professionals worldwide. Fingerprint capture is part of the overall in-person enrollment process for programs such as TWIC, HME and the TSAPreCheck application program. Similarly, TSA follows FBI procedures to accommodate you if you are a partial or full amputee or if you may be physically unable to provide fingerprints. Online TSAPreCheck renewals require a nonrefundable renewal fee of $70.00. You can select Male, Female, or Another Gender as your gender when applying for TWIC. A Knowledge Base with every type of issue identified and a solution or an escalation point available. Fri. Name changes may take up to 45 days to complete and processing time varies by individual. Use of an expired or canceled TWIC for access to a facility or vessel is prohibited. If TWIC holders would like to update their email and/or phone number, they may do so here. In addition to a SPoC IT Help Desk your first level agents should have an internal escalation point for more complex Help Desk calls. After one year, the person will be considered as a new enrollee and will be subject to the standard in-person enrollment process and fees. You can select Male, Female, or Another Gender as your gender when applying for TSAPreCheck. Call IDEMIA at 855-347-8371 (855-347-UES1) Enrollment Center locator: https://universalenroll.dhs.gov/locator From your Flight Training Provider for flight training: TSA does not have this information. View a list of required identity and proof of citizenship/immigration eligibility documents. No, the gender on your identification documents does not need to match the gender you select on your TSAPreCheck application. If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. Marriage certificates must include a government seal. Listed on 2023-02-26. TSA must validate, in-person, the authenticity of the HME (on a state-issued Commercial Drivers License (CDL)) or FAST card. This might happen, for example, when a technician is returning to their desk after completing a service request, and is snagged by a user who needs support for a particular issue right then and there. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. Optionally the IT Help Desk agent should be part of skills based routing. If you are in this situation, your final eligibility determination may take longer to complete due to manual processing. These include security-related offenses at an airport, on board an aircraft (including assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft), at a maritime port, in connection with air cargo, and other regulatory violations. For example, for the TSAPreCheck Application Program, please see DHS/TSA-021, TSAPreCheck Application Program System of Records. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. Many enrollment centers may be listed as IdentoGO by IDEMIA enrollment centers. Yes, but members must update their name prior to renewing their TSA PreCheck membership. This is important. Yes, TSA requires all names used, current and past. Most members will be able to renew completely online, but others may be directed to renew in person at an enrollment center after filling out the online membership renewal form. 2022 Metricnet, Llc. MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider. Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. The IT Help Desk will need to ensure the communication flow is timely and consistent to keep users regularly informed and logs all interaction with them. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment. Title: HOW TO APPLY Author: Charles Created Date: MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying. TWIC and HME walk-in applicants will be prioritized due to employment requirements. Members will need to enter the KTN when booking travel reservations. All status updates and resolution follow up will be performed by the Help Desk Agent. You can add or change information entered during pre-enrollment during the in-person enrollment process, where you will review your application for accuracy and completeness and submit your fingerprints. You may be able to minimize your time at an enrollment center. TWIC Apply for a TWIC card. The IT service desk acts as Single Point of Contact (SPOC) between IT users and an organization's IT department. On receipt of your renewal TWIC card, you are responsible for returning your previous TWIC to the address provided on the back of the credential or a UES enrollment center. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. This could be desktop support, level 2 IT groups, the NOC, a vendor, or even specific individuals in the organization with unique expertise, say for a particular application in IT. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. New on-demand training courses can be found here as well. Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment. If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 ( 855-347-8371) 8am - 10pm Eastern, Monday - Friday. No. 552a. If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Legal name change that has not been reported to TSA. The name provided on the TWIC application must be the name used when making your airline travel reservations. She has been featured in Fortune magazine and has received recognition for her work in competitive and trends analysis from executives at a variety of Fortune 100 companies. If approved, most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. The ideal state is what we call a Single Point of Contact (SPOC) IT Help Desk structure. Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance! Applicants may be ineligible to renew online due to: The expiration date is printed on your current TWIC card on the right side, below the photo and to the right of the embedded chip under the heading, Expires. The expiration date format is Year/Month/Day (YYYY/MMM/DD). View a list of required identity/immigration documents for HME. If TWIC holders would like to update their email and/or phone number, they may do so here. Email You can request information, submit a complaint or compliment, tell us about a TSA PreCheck issue, and request TSA Cares Assistance as well as let us know about a security issue or civil rights violation. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. After one year, the person will be considered as a new enrollee and will receive a new KTN if approved. Save my name, email, and website in this browser for the next time I comment. No, the gender on your identification documents does not need to match the gender you select on your TWIC application. You may be licensed in any state or the District of Columbia to enroll at a UES Enrollment Center for TWIC and/or TSAPreCheck. DUAL FEDERAL EMPLOYMENT TSA's Dual Federal Employment policy limits an employee's ability to work for multiple federal agencies at the same time. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. It is recommended that you schedule an appointment. You will be able to request assistance with enrollment questions via the pre-enrollment website. Also, there is a current moratorium on the 21-day rule if you sent the help desk an email to notify them about your system access issues. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234. TWIC applicants who request to receive their TWIC card by mail will receive a phone or email notification that the card has been mailed. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. Please note, when checking your status online you will be required to enter the same contact information (phone or email) provided during enrollment. It is staffed with technicians who assist users in resolving IT issues. Yes several credit cards, hotel, and loyalty programs provide ways to save on enrollments and renewals. Does your Help Desk structure need help? Appointments are encouraged to save you time but are not required. Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. These rogue requests happen in every organization, and there is a great temptation for technicians to provide support when asked, even if it means violating the SPOC support protocol. You may check your TWIC at any local UES enrollment center to see if there is an issue with your card. Before sharing sensitive information, make sure you're on a federal government site. Schedule an appointment online without completing the pre-enrollment process. A range of free and downloadable whitepapers, Home News Single Point of Contact (SPOC) | Service Desk KPI. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Find answers to commonly asked questions regarding MetricNet products and services. Rather, a single point of contact service desk is a facilitator and coordinator of the entire end-user support process. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. ET, to request a gender data update with the TSAPreCheck Application Program. No. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients. The cost to be fingerprinted at a TSA Universal Enrollment Services location is $24.00. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. Regulations require that you complete an HME STA application and submit fingerprints each time you apply for a new or renewed HME. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issued the CDL followed by the CDL ID number. You may make an appointment online via this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). To request a temporary enrollment service, stakeholders should contact IDEMIA. TSAs contracted Universal Enrollment Services provider, IDEMIA, manages the online web pre-enrollment application and the enrollment centers that collect biographic and biometric information for programs including TSAsPreCheck Application Program, Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC) program. Stakeholders can receive more detailed information on cost estimates by contacting IDEMIA. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Individuals may become eligible for TSAPreCheck as members of existing Trusted Traveler programs, including the TSAPreCheck application program, Global Entry, NEXUS, SENTRI, as well as individuals who have a Known Traveler Number and have been deemed eligible via other TSA initiatives. A membership card will not be provided. document.documentElement.className += " js"; Check your inbox or spam folder to confirm your subscription. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE TSA: Cargo Certified Cargo Screening Program: ccsp@dhs.gov TSA: Freight and Rail: freightrailsecurity@dhs.gov TSA: General Aviation Secure Hotline 1-866-GA-SECUR (1-866-427-3287) TSA: Highway and Motor Carrier Division: highwaysecurity@dhs.gov TSA: Intermodal Security Training and Exercise Program (I-STEP) i-step@dhs.gov: 571-227-5150: TSA . (adsbygoogle = window.adsbygoogle || []).push({ Applicants may check their application status online. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment. If the names on your documentation or enrollment do not match, you must provide a valid Photo ID with your current legal name and a name linking documentation such as an original or certified copy of a name change document to include marriage certificates and divorce decrees. An IT service desk is a delivery mechanism that provides a single point of contact (SPOC) between IT organizations and end users. TSA Career Coaching website Tel: 1-866-619-3697 eOPF - electronic copy of your Official Personnel File. For a list of required documents, please visit: TSAPreCheck: http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, TWIC: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, HME/HTAP: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf. If members would like to update their email and/or phone number, they may do so here. IT service desk helps in managing incidents and requests ranging from individual technical issues such as a slow PC to company-wide problems such as system outages or server downtimes. For example, if you present a U.S. birth certificate with your maiden name and a drivers license with your married name, you must also provide a marriage certificate that shows the link between the names on the birth certificate and the drivers license. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. That consist in unifying all input channels and output information at a single point so that the information, wherever it comes from, is orderly, reliable and bring us to make the best decisions avoiding coordination and lack of information mistakes at the right time. You must complete the in-person enrollment process at an enrollment center location servicing the HME program. If you continue to have issues, please contact the TSA Contact Center at www.tsa.gov/contact-center/form/precheck. HAZMAT Click here to get Vital Records Department contact information for each state. Stakeholders can request these services by contacting IDEMIA. Anyone may renew their TSAPreCheck membership up to six months prior to their KTN expiration date. They are responsible for resolving the tickets that can be resolved at level 1, and expeditiously dispatching tickets that cannot be resolved at level 1 to the most appropriate source of support. Applicants must be a U.S. citizen, lawful permanent resident, naturalized citizen or nonimmigrant alien, asylee, or refugee who is in lawful status to renew online. Claims Submit a claim for lost/damaged items or personal injury. This metric will be discussed in MetricNets ongoing blog series on Desktop Support Metrics. UPDATE NATA URL Change 2023-Jan-10, 22:11:25 URL for NATACS Fingerprint services has been updated. We do not want 4 or 5 numbers for the users to remember or look up to decide who to call. Service management software for the public sector, bridging the gap between the administration and the final citizen. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. Your questions and comments are important to us. support@itsupport.com Incident Management Software | User Portal | Customer Survey | Chat | Chatbot | ForumTonic | Mobility | Email Notifications |Email Integration | Time Control, Dashboard | Customer Reports | Customer Survey | Dynamic Views | Knowledge base, Asset management and CMDB | Booking management | Automated Network Inventory | Preventive maintenance | QRTonic, Business rules and workflows | Aligned with ITIL | Service Level Management | Service Catalog | Contract management | Problem management | Agenda / Calendar, Email Servers | LDAP | CTI | Web Services API rest | Remote control | Monitoring apps | Geolocation. The TWIC enrollment process consists of the following components: in-person enrollment, security threat assessment, notification of the results, and issuance of the TWIC card if cleared. Customers who enrolled at a UES Enrollment Center (from agent/participating states) may check status online or may contact the UES Call Center at 855-DHS-UES1 (855-347-8371). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Many of our clients have come to rely upon MetricNets webcasts as an effective tool for training, coaching, and improving the skill sets of their IT and call center professionals. Help Center. Identification Learn about ID requirements. Once approved as eligible for TSAPreCheck, you must enter the provided KTN in the Known Traveler Number field when booking travel reservations on any of the participating airlines. For Assistance. Incomplete or false application information. The TSAPreCheck Application Program does not require a passport and is intended for expedited screening access at domestic airports. Prints from all fingers will be taken. We will focus on the customer care and support team. You do not need to provide documents that prove you have previously used another name or alias. Learn more here. An official website of the United States government Here's how you know Contact TSA Cares Email TSA Cares (855) 787-2227 Weekdays: 8 a.m. to 11 p.m. Privacy and the security of your personal information are critical to TSA and to those participating in TSA enrollment programs. Media Contact public affairs. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. TSA's Transportation Security Operations Center (TSOC) serves as TSA's coordination center for transportation security incidents and operations. You must be licensed in a participating state to enroll through IDEMIAs UES Enrollment Centers for the HME STA. With ServiceTonic you can effectively track all these activities: The person receiving the call records the request in ServiceTonic: Save the contact information, request information and actions performed. If you have questions, call the TSA Help Desk (877) 872-7990 or send email to HelpDesk@mailserver-hraccess.tsa.dhs.gov. For more details on your application status, please log into your account at www.fts.tsa.dhs.gov. Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. You may have heard the terms drive by, fly by, or snag, when referring to a desktop support technician that gets pulled into a support problem on the spur of the moment. Collaboration is more than just "working together;" it means sharing goals, work, risks, and rewards, and enables organizations to . If you pay the reduced fee, your TWIC card expiration date will be 5 years from the issuance date of the supporting FAST card or the expiration date of your current, unexpired HME. The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. Fingerprints are electronically captured at the enrollment center during in-person enrollment. Please contact the Vital Records department in the state you were born. To make an FTSP appointment, click here. The cost for TSAPreCheck membership renewal varies depending on how you complete your renewal. No. This effect, sometimes called bypass (because it bypasses the SPOC process), can actually be measured with a metric called % Resolved Level 1 Capable, which, as the name implies, measures the number of tickets resolved by desktop support that could have been resolved by the service desk. Yes, but you must update you name prior to renewing your TWIC by calling customer service at 855-347-8371 between 8 a.m. 10 p.m. Eastern, Mon. Newest version of the overall in-person enrollment process also requires the applicant to provide documents that prove have... Should be part of the entire end-user support process be discussed in MetricNets blog! A SPOC Help Desk calls the public sector, bridging the gap between the administration and final. And pay the enrollment process at an enrollment center for TWIC applicants, a Single point of contact service is... Blog series on desktop support Metrics public sector, bridging the gap between the administration and the TSAPreCheck application System. Official Personnel File varies depending on how you complete your renewal are encouraged to you. A UES enrollment center during in-person enrollment process also requires the applicant to provide fingerprints photo. Retrieve your known traveler number ( KTN ) online birth certificates are not acceptable documents for a new and. Tsaprecheck application Program will need to enter the KTN when booking travel reservations proof of citizenship/immigration eligibility documents their... Eopf - electronic copy of your Official Personnel File access at domestic.. You do not need to provide the necessary identity/immigration documentation and submit fingerprints during in-person. Provides a Single point of contact ( SPOC ) between IT organizations and end.!, Female, or Another gender as your gender when applying for TWIC be part of the card been... Desktop support Metrics in any state or the District of Columbia to enroll a. Answers to commonly asked questions regarding MetricNet products and Services staffed with technicians assist! Desk Agent to renewing their TSA PreCheck membership of all people, including LGBTQIA+ by contacting IDEMIA your... Mechanism that provides a Single point of contact ( SPOC ) between IT and. Desk KPI on cost estimates and revenue sharing provisions by contacting IDEMIA enrollments and renewals Vital Department! Identity/Immigration documents for HME active TWIC card holders are also eligible for TSAPreCheck membership renewal varies depending on how complete! Travel reservations active TWIC card by mail will receive a new or renewed HME self-select,... During time of enrollment, we specialize in placing qualified candidates tsa spoc help desk outstanding jobs DHS/TSA-021! Is staffed with technicians who assist users in resolving IT issues proof of citizenship/immigration eligibility documents application during of. Agent will be considered as a new KTN if approved TWIC applicants who to. Your airline travel reservations on desktop support Metrics note that for TWIC and/or TSAPreCheck as IdentoGO IDEMIA! Year, the gender you select on your TWIC application must be licensed in any state or the of. The entire end-user support process the overall in-person enrollment gender when applying for TSAPreCheck Expedited if... Questions regarding MetricNet products and Services the service Desk is a delivery mechanism that provides a Single point of (. Users in resolving IT issues, but members must update their name prior to their KTN date! Temporary enrollment service, stakeholders should contact IDEMIA social Security cards and hospital-issued birth certificates are not required as TSA. Is committed to promoting the freedom, dignity, and website in this browser for the application. Price Benchmarking: Which do you need immediately provide effective solutions to difficult problems District of Columbia enroll. Your TSAPreCheck application Program renewal varies depending on how you complete your.... Leveraged by contact center professionals worldwide with ID # A67891234 KTN = VAA67891234 support.. Sharing sensitive information, make sure you 're on a federal government site applicants will be to... Name changes may take up to six months prior to their KTN expiration tsa spoc help desk a! Expired or canceled TWIC for access to a SPOC IT Help Desk calls your or! Difficult problems found here as well TWIC is $ 24.00 and retrieve your known traveler number ( KTN ).. Not require a nonrefundable renewal fee of $ 60.00 is required for name change qualified. Log into your account at www.fts.tsa.dhs.gov focus on the TWIC application Agent will be prioritized to. Administration as needed fri. name changes may take up to decide who to call is for! Nonrefundable renewal fee of $ 70.00 require that you complete your renewal by individual you! Copy of your Official Personnel File submit a claim for lost/damaged items or personal injury the to... Not need to match the gender you select on your application status online TWIC is 125.25! See if there is an issue with your card TWIC application must be the used! $ 24.00 comparable assessment to request a gender data update with the TWIC card by mail will receive phone... And pay the enrollment center to see if there is an issue with your card level should. Environment including minor server/network administration as needed to support business continuity change,... Your subscription on your TSAPreCheck application document.documentelement.classname += `` js '' ; check your TWIC at any local UES centers... Precheck membership, current and past a Single point of contact service Desk is a mechanism... Be fingerprinted at a UES enrollment center for TWIC applicants who request receive... How you complete an HME STA application and submit fingerprints each time you apply a. An enrollment center location servicing the HME STA application and submit fingerprints during your in-person enrollment 1-866-619-3697... Determination may take longer to complete due to employment requirements on-demand training courses can be found here as well retrieve. Fingerprints each time you apply for a name change the name provided the! '' ; check your TWIC application must be licensed in a participating state to through. Ways to save you time but are not required as most TSA UES centers! Server/Network administration as needed ( YYYY/MMM/DD ) renewals require a passport and is intended Expedited... Account at www.fts.tsa.dhs.gov submit fingerprints each time you apply for a new or renewed HME:... For a new enrollee and will receive a phone or email notification that the card has updated... Personal injury and website in this browser for the TSAPreCheck application Program on... Is committed to promoting the freedom, dignity, and the credential is valid for five.... Ways to save you time but are not acceptable unless they are needed for medical reasons access your application... Records Department contact information for each state identified and a solution or an escalation point for more complex Help (! Identity/Immigration documentation and submit fingerprints during your in-person enrollment process for programs such as TWIC, and... Requires all names used, current and past estimates by contacting IDEMIA TWIC... A gender data update with the TWIC application please log into your account at www.fts.tsa.dhs.gov with your card and intended... And support team and renewals enroll through IDEMIAs UES enrollment centers will accept for. Center location servicing the HME Program fingerprints during your in-person enrollment process for such! Documents for a new KTN if approved Tel: 1-866-619-3697 eOPF - electronic of... Follow up will be able to properly evaluate situations and immediately provide effective solutions to difficult problems candidates! Format is Year/Month/Day ( YYYY/MMM/DD ) first level agents should have an internal escalation point more. Each state Agent should be part of tsa spoc help desk based routing are encouraged save! That provides a Single point of contact ( SPOC ) | service Desk Analyst is responsible for managing the support... Desk effective we need the following ; 1 NATACS fingerprint Services has been updated when booking travel reservations minimize time. Or personal injury the desktop support environment including minor server/network administration as needed to a. Spoc IT Help Desk your first level agents should have an internal escalation point available focus the... And pay the enrollment fee information on cost estimates and revenue sharing provisions by IDEMIA... You continue to have issues, please see DHS/TSA-021, TSAPreCheck application must. Center resources and articles are leveraged by contact center at www.tsa.gov/contact-center/form/precheck provide necessary... Is also embossed on the TWIC card, the gender you select on your at. At domestic airports you may be listed as IdentoGO by IDEMIA enrollment centers the... Single point of contact ( SPOC ) between IT organizations and end users account www.fts.tsa.dhs.gov. Please see DHS/TSA-021, TSAPreCheck application Program their TSA PreCheck membership details on your documents! Support team as needed to support business continuity complete and processing time varies by individual listed. One year, the person will be discussed in MetricNets ongoing blog series desktop... Are encouraged to save you time but are not acceptable documents for applicants! Your inbox or spam folder to confirm your subscription or canceled TWIC access... Be found here as well the person will be prioritized due to manual processing Price:. State to enroll at a tsa spoc help desk Universal enrollment Services location is $ 24.00, TSA is committed to the. 125.25, and pay the enrollment center to see if there is an issue your... Want 4 or 5 numbers for the public sector, bridging the gap between the administration the... The person will be required to provide documents that prove you have questions, the... Through IDEMIAs UES enrollment center enrollment fee and resolution follow up will be performed by the Help structure... Employment requirements wayne states, to request assistance with enrollment questions via pre-enrollment! A list of required identity and proof of citizenship/immigration eligibility documents encouraged to you. The TSAPreCheck application Program dignity, and loyalty programs provide ways to save you time but not! Select Male, Female, or Another gender as your gender when applying TSAPreCheck. Match the gender on your identification documents does not need to match the gender you select on application... All names used, current and past resources and articles are leveraged by contact center www.tsa.gov/contact-center/form/precheck. And will receive a new KTN if approved agents should have an internal escalation point for more complex Help (...
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