Log in below. In this tab, you only need to enter your flight details as asked. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. expand_more. If the cancellation has been done after one day of booking, you will be levied a fee of roughly USD 90 to USD 120. The struggling airline had previously asked for a government bail-out via a 58.1bn baht ($1.81bn . 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. It has been designed with a variety of travel factors in mind. ( Airfleetrating.com ) will not be held responsible for any potential damage caused by airlines or its associates. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. You can select the most convenient one as per your comfort. The refund processing time may vary depending on the mode of payment. expand_more. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). I've twice emailed the Sydney Thai office but as yet not a single reply. We can't and won't accept accountability for their acts. This can assist you in determining whether or not your booking has been verified. However, there are still challenges with the airline still restricted from flying to certain countries or territories fearing action by key dissenting creditors and comments from Bangkok Bank, which opposes the plan, to the court since September questioning the airlines ability to access further credit to implement its business plan by the end of 2024, the cornerstone of which is a 25 billion rights issue with debts owed to creditor converted into capital before the airline is again refloated on the stock exchange. To cancel via online follow these steps,1. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. I see this as stealing from people who for the most part were innocent victims. By doing so, you will not be levied any extra charges. The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. Once a booking has been displayed, the procedure will go ahead. 9. Promotion Code. third As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. Refund your THAI Travel Voucher. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. THAI sincerely apologizes to its valued customers for any inconvenience caused during this period. This policy or feature can be very flexible for travelers. On Thursday, the court approved a proposal for the company to repay monies owed to passengers in respect of prepaid tickets before the bankruptcy, something which should be completed by the 31st of January 2024. Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. No one arrived. Bangkok Bank has emerged as a key objector to the firms revised business plan and on Thursday, the court noted its contention that the airline will have to generate large amounts of credit to make the plan, as currently finalised, a success before the cornerstone of the rehabilitation process being the conversion of debt to equity, can proceed. 2. The new planes are decked out with state-of-the-art equipment and are eco-friendly and fuel efficient. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . Now, add your information to that button including Passenger Last Name and Thai Booking Reference as well. Already have an Executive Traveller account? Book Flights from Chengdu to Kuala Lumpur with Thai Airways. As a part of compassion exception policy, Thai Airways offers 100% off on our cancellation, refund, or ticket change service fees for Military travelers. By accessing the main site, a tourist can obtain a refund from Thai Airways. The Thai Airways cancellation policy can be helpful in several situations. -Passengers needs to contact the THAI office where the ticket was issued. We also use third-party cookies that help us analyze and understand how you use this website. Both of these ways have the same goal: to make your revocations easier. Re: Thai Airways Refunds -- Latest Info? BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. All rights reserved. He is a sub editor with the Thai Examiner news website since it began in 2015. How to Apply for Money Back? Please note that articles are not posted to the forum instantly and can take up to 20 min before being visible. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. The airline has seen a better recovery than it expected, largely in part due to cargo services. Two were received on October 18 and 19, christened Alongkorn and Srimongkhon, while a third named Theparat will be received on October 26. Please read the following reasons why a traveler may cancel a reservation with Thai Airways: A customer can cancel Thai Airways flight by using different ways depending on the timing of his or her cancellation request. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. Thai Airways International will resume full service on 36 foreign routes to destinations in Europe, Asia and Australia, most on Oct 31, in response to the government's decision to reopen the kingdom to tourists on Nov 1. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. Furthermore, choose your plane ticket and hit the Cancel tab.4. Here are the best watches of the year: should you care? Meanwhile, Thai Airways added three more Boeing aircraft to its fleet just this week. This reimbursement can be used to compensate flyers for any losses or hardships they have experienced. However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. All rights reserved. I'm not holding my breath regarding a refund to the tune of approx 100,000BHT. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Well send you an email to re-activate your account and enter a new password. Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. Thai Airways now has a cash flow of around 20 billion baht. "In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days." The Guardian understands that there are thousands of. expand_more. Thai Airways flies high as numbers skyrocket as it flies tourists into the kingdom from Europe, British Airways snubs Bangkok in favour of elite travellers to Singapore as Thai Airways load levels rise, Thai Airways 25 billion funding request from state coffers rebuffed by a senior Finance Ministry official, Thai Airways still requires borrowed time and money as firm submits survival plan to the bankruptcy court, Thai Airways seeking business rehabilitation plan that has the unanimous support of its creditors, Thai Airways seeks a second and last extension to file its survival plan with the Bankruptcy Court on March 3rd, Ex Chairman of Thai Airways jailed in Bangkok for abuse of authority on fateful flight from Tokyo in 2009, Shares slump as Bangkok court sets two hearing dates to consider Thai Airways restructuring plan in full, Thai Airways probe into its low fare income for 2019 in move overseen by former met police commissioner, Thai Airways files for bankruptcy and gets court protection here as heavyweights are brought on board, Thai Airways and its workers face an uncertain future as it prepares to fly into bankruptcy protection in June, Thai Airways to file for bankruptcy in survival and restructuring plan which could still see jobs lost as it unfolds, Thai Airways suspends flights to six Chinese destinations as coronavirus outbreak grows with 304 deaths, Thai Airways in peril boss tells executives there is not much time to save the airline from closure, Deputy Transport Minister calls talks with Thai Airways, seeks new business plan in 3 months. He commenced working with the Thai Examiner News Desk in May 2018. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. Fill out the form, and within 20 business days, you will get your refund. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. This category only includes cookies that ensures basic functionalities and security features of the website. Read Also: Thai Airways missed flight policy How do I get in touch with Thai Airways However, Bangkok Bank, a key dissenting creditor in a submission to the Central Bankruptcy Court has expressed its doubts about the firms high-flying plans to find further credit which includes an expressed intention to relaunch itself on the stock market by 2025. Login now. . Our flight deals will help you go on a vacation without bothering about the budget. For details on revoked tickets, it is suggested to verify the reservation status online. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. Denied boarding Refund just landed on the Amex. It determines all of the reversal terms. Thai Airways filed for bankruptcy protection in May 2020. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. Should you wish to choose this option, please note the following important information:-Same value as your refund value.-Can be used as credit towards any future flights operated by THAI or THAI Smile-Can be used as credit towards other services of THAI, e.g. Inability to adhere to other policy norms, such as. TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. Or else, you can connect with the airline over the phone before departing for the airport in such circumstances. I'm still waiting. The mammoth 2020 loss coincided with the airline . The airline buckled under the pressure of US$9.8 billion in debts and the worldwide travel downturn. Are they just been difficult hoping I will take the flight credit? Why do foreign men like Thai women? The other reasons, concerning the Thai Air tickets cancellation policy, to take this action include the following: Thai Airways may cancel or delay a flight. Moreover, you may also be eligible to receive money back on making a cancellation due to COVID. After following the cancellation, you can click on the raise a refund request. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. On flights departing from Europe, you may also have a right to compensation (more on this below). We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. Later, you can request a full return throughout this time period as well. Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. Would itself cause further delay hoping i will take the flight credit before being visible debts the... 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