(And by the way, it is near useless to stamp “Do not duplicate” on keys. Yup. If they’re not home during an emergency, emergency personnel or the landlord may remove the door to access the unit making the tenant responsible for any related repairs or costs needed to put the door back in place. If the garage is included, then yes he should give you the garage door opener. Find out what needs to happen in situations where tenants must be notified. *Don't provide personal information . The landlord will be changing the code soon and won’t be giving the passcode to me. As I read through the questions people are asking there seem to be few, if any, valid responses, esp. If there’s a problem, tenants can use the dispute resolution process through the Residential Tenancy Branch to get an order to change the locks. You can return a set of keys and it might help the relationship and build a little trust to borrow a set back for her to make a copy. 3. The landlord cannot prevent the tenant from moving in. Normally your landlord would is required to provide access to your rental unit. While there is no guarantee of what a judge will do in a specific case, the two Ontario decisions and the BC case provide guidance on what the parties should consider, and what the court may order, pending a final hearing of the dispute. Legal situations for dong this are few, I think. How can you tell upper management, when they at like you shouldn’t say anything. Then gave the keys without my knowledge or consent, to other tenants in the building? I was given a key to access residents units in case of an emergency. B.C. A crucial part of that protection is the proper handling of keys. It’s does not sense for two occupants to only be permitted one key and fob to get into the building. A job shouldn’t be this stressful but this is what I’m dealing with. THE SECOND CUP LTD. V 2410077 ONTARIO LTD., 2020 ONSC 3684 (ONTARIO) “If it is a strata property, all common area keys and security tags must be provided to access areas such as swimming pools and gyms,” he said. That cant be legal. Only managers and maintenance can keys. The landlord may refuse to change the locks if the landlord had already done so after the What is this system and how does it work? Landlord made new keys to my retail unit. A crucial part of that protection is the proper handling of keys. It’s a no brainier, an agent/landlord should provide at least 1 full set of keys and copies for the remainder named tenants of front door keys. Is this legal? When Can a Landlord Enter Your Rental Unit In BC? {"type": "chips","options": [{"text": "Financial supports"},{"text": "COVID-19 vaccine"},{"text": "Travel restrictions"},{"text": "Case counts"},{"text": "Call Centre information"}]}, Employment, business and economic development, Birth, adoption, death, marriage and divorce, Environmental protection and sustainability, Emergency Preparedness, Response & Recovery, Keep the rental unit and all non-essential services / facilities in a state of good repair, Quickly deal with problems and noise issues that interfere with the tenant’s quiet enjoyment, At the tenant’s request, change the locks at the beginning of tenancy (or provide new keys to the tenant if the locks must be changed during the tenancy). Possession for tenants means the right to exclusive, or sole possession and quiet enjoyment – reasonable privacy and freedom from unreasonable disturbance or significant interference with their use of the rental property. We provide important coverage for property owners who rent their property out to others, whether it’s their house, condo, or townhome. A tenancy agreement protects the rights and responsibilities of landlords and tenants – if either party doesn’t respect the rights of the other, they may lose some of their rights. I had lost my keys and the maintenance supervisor gave me another set like the one I had. Here are some things you can incorporate into your key-handling policy: 1. So my key will open my neighbors door and everyone else’s door. Find out what you need to resolve your dispute and whether you may have a valid dispute resolution claim or if you need to take additional steps. This cannot be legal right? If the tenancy agreement says nothing about keys and the landlord retains a set and the tenant changes the locks, the landlord cannot demand a set of the new keys. Provide a copy of that report to the tenant. Always change locks between tenants to reduce landlord liability in the event a former tenant, guest, or thief gains access to your new tenant’s home. The landlord must pay for these costs. Possession in residential tenancies refers to the right of a landlord or a tenant to use and enjoy the property. Doug Dooley January 24, 2017 at 12:02 pm So now if it is an emergency, to call the maintenance assistance. In BC, while the tenant is entitled to reasonable privacy and exclusive use of his or her unit, landlords have rights to access residential rental units in some situations. Enter your email address if you would like a reply: The information on this form is collected under the authority of Sections 26(c) and 27(1)(c) of the Freedom of Information and Protection of Privacy Act to help us assess and respond to your enquiry. In fact, in some scenarios, your landlord may even charge you a fine for having to replace your keys. 8. Is it legal for a property manager in an apartment complex to change locks on doors to building entrances and then charge the tenants $5.00 for new keys? The landlord must change the rental unit locks or other access system if a tenant makes the request at the beginning of a new tenancy and if the locks weren’t changed at the end of the last tenancy. Every landlord has a duty to protect their tenants’ security, and along with that the desire to protect their own property. There are many reasons why a car dealer may give a consumer only one key when selling used cars. Tenants should note that if they change the locks without permission: The landlord must serve a proper notice to end a tenancy if there’s cause for doing so – like not paying rent on time or causing damage or interference with the landlord’s rights. Tenants and landlords need to be mindful of theirresponsibilities when it comes to locks and keys in the same manner that they should know theirresponsibilities in maintaining the premises.At the start of the tenancy, the landlord is required to provide a set of keys to every individual that isincluded in the lease agreement. they could deduct the cost from your SECURITY DEPOSIT if that item appears on the list of things they gave you at the start of your lease. See how tenancy law applies to your situation. This article offers great advice and I’m going to run, not walk, to change the tags on my duplicate keys for tenant apartments. A tenant can’t change locks on their rental unit without the landlord’s written permission. We have a new manager for almost 2 years. Where do you draw the line? If we have two on a lease we do one full set (so keys to everything we have a key for) and one set that is just entry keys (gate, front door, screen doors and garage if we have more than one). When asking businesses to do this none of them will guarantee the outcome as “fixing the problem” and it would cost thousands of dollars to do. In some cases, the tenant may just need to give the landlord keys to the new locks – this only works if the lock isn’t keyed to a master key. (That’s illegal.). Hi, I’ve been at my job for 30 years as a receptionist desk clerk that lives on site. At my age I’m trying to retire from my job, but this new supervisor is taking certain jobs away from me and not putting anything in writing. In my apartment managers office all the keys are hanging on the wall labeled 1 2 3 4 5 and so on and so on but apartments are like A101. The use of keys plays a role in many landlord decisions, including whether to use master keys, which employees will have access to keys, and how to handle day-to-day issues like maintenance requests. Is it legal to only give one key for two tenants on the lease? Same principle should apply to one’s tenants’ keys. Emma if you have managed to cut entry door keys before you were very lucky as normally they are Ingersol or similar and can only be cut with a specific authority. You hold them together to form the key and insert it (both pieces, as one intact key), then you remove the big part, leaving part of the key in the keyhole. The landlord is required to pay for any costs associated with changing the locks in this circumstance. Landlords must provide tenants with a 24-hour emergency contact name and number. I was refused an additional key for two people on the lease agreement. As for keys to thehouse. The use of master keys is an extremely risky strategy. has declared a state of emergency. Do you have to give your landlord and superintendent a key to your apartment when you live in toronto ontario? A tenant can apply for dispute resolution to request an Order of Possession if the landlord locks them out, refuses to give them the keys to the property, or otherwise prevents their lawful access. 's immunization plan. For example, using a keypad lock allows for easy “re-keying” for new tenants,  and avoids hassles when tenants misplace their keys. The content on this website is periodically reviewed and updated by the Province of British Columbia as per the date noted on each page: June 3, 2020. 3. legal advice with respect to a) the renters point of view “is it legal?” yes or no or b) from the landlords prospective, perhaps believing “I can do anything I want to at my property/properties” (yes, within the law) as if there is no legal ramifications on either side. Is it reasonable for a landlord to tell tenants they may NOT give their keys to anyone else? Many landlords retain master keys to the apartments they manage in order to enter the apartment to make repairs or in case the tenant loses his key. Check that list at move-out to assure the tenant has returned all keys. I live in a house that uses a keypad to enter the house. Locks cannot be changed during the tenancy unless both the landlord and tenant agree. From there, a court date will be set, and both parties will be expected to present their case. So you really don’t know who to trust. I just think too many landlords are lethargic about understanding the law and their obligations.Did you know for instance, that it is illegal for the Landlord to hold a So my key will open my neighbors door and everyone else’s door. The landlord may also require the tenant to pay the fee that the USPS charges for a new mailbox key. Metal keys may have a cost associated with them if the landlord has to call a locksmith. Even if the tenant doesn’t move into the rental unit, they’re responsible for all obligations under a tenancy – including paying rent or repa… Disclaimer: The information provided in this post in not intended to be construed as legal advice, nor should it be considered a substitute for obtaining individual legal counsel or consulting your local, state, federal or provincial tenancy laws. Click Here to Receive Landlord Credit Reports. The new manager don’t involve me in meeting and she’s stealing from the residents and company. I found out my landlord uses the same key for all of his units. They want me to install an exhaust fan in the attic and seal all the places in the attic connected to the other duplex to prevent her asthma. If not, the process may have to be restarted and the tenant can seek compensation. Is it illegal for the landlord to withhold keys. { 21 comments… read them below or add one }. The use of keys plays a role in many landlord decisions, including whether to use master keys, which employees will have access to keys, and how to handle day-to-day issues like maintenance requests. Our response to COVID-19 | B.C. Once you have filed the necessary paperwork, the court will review the documents and contact the tenant about the filing. The only way to get the piece out is to insert the other part of the key and pull both pieces out together. There fore keeping every one out until the person with the other part of the key can open it. And she’s getting her locks Chang. Your contract with the landlord should tell you what you have axcess to. Here are some things you can incorporate into your key-handling policy: 1. Landlords can also require tenants to pay deposits for things like extra keys, garage door openers, etc, in addition to the initial security and/or pet damage deposit(s). These Tenants May Be to Blame. A Guide for Landlords and Tenants in British Columbia 3 Starting a Tenancy Definitions and Clarifications The Landlord A landlord is someone who, in exchange for rent, gives another person (the tenant) the right to use the residential property . One of the residents said that someone stole something out her apt. The more random the code the better. 9. 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ALL LIVES MATTER TO GOD! If it is not included, then you have to supply one yourself. If you tell HR, then what you said to get advice they tell the whole company , then you get written up. It’ll be a hassle using a code instead of a name, but it is important advice. Also, they tell me the tenant on the other side of the duplex (which has a different owner) smokes and the secondhand smoke is causing my tenant asthma. Comments will be sent to 'servicebc@gov.bc.ca'. Landlord insurance is often referred to as rental property insurance in BC, and as a landlord, you should always be prepared for the unexpected.. The landlord will not give me the key to the rear door that leads to the back yard as he said I do not need it. Surely they can give a key to grandma, who’s visiting from out of state and wants to come in and out while the tenant is at work. This "ez Landlord Forms Tenant’s Receipt of Keys" document establishes a paper trail along with proof that the tenant did, in fact, receive keys and how many. This editable form provides a place to enter the room the key is for and the number of keys … No other key can then be inserted. Otherwise, maintenance can probably change the lock for you quickly. A landlord can be: » The owner of the building » The owner’s agent » The owner’s successors Christopher, I’m not an expert on this, but I think what you are describing is a method for locking out someone who has a key to the lock. Thank you. Any works that are required must be carried out “expeditiously” [O’Brien v Robinson [1973] A.C. 912]. They don’t all need every key in the house. Have an amazing day! If the tenant makes copies then they should be returned to agent/landlord … If a tenant thinks the landlord has entered illegally, they should ask them to follow the required process for legal entry. Using keys marked “Do Not Duplicate” will prevent reputable locksmiths or key makers from creating duplicates that could fall into the wrong hands. Incidentally there may also be an advantage to the landlord in not having a set of keys. Otherwise, you may have no recourse but to file for an eviction should you discover later that the tenant is not a good fit. The landlord can’t restrict the tenant’s quiet enjoyment – they must: A landlord does not require notice to enter any common areas that are shared with others tenants like hallways, courtyards and laundry facilities. Or, it might be that the vehicle was repossessed, and the recovery agency purchased only one new key in order to save money. So tenants without insurance will not receive any compensation for destroyed items. 7. What’s reasonable and what isn’t? Paying a security deposit means that a tenancy agreement has been entered into and neither the landlord nor the tenant can change their mind. 4. I could go one step further and suggest that a landlord should indeed hold a set of keys. At the start of a tenancy, a landlord can ask for a security deposit (or damage deposit) – it can be no more than half of the first month’s rent. …. Hello, I am your COVID-19 Digital Assistant! Do not use names or unit numbers on key tags. She asked the maintenance assistant who on staff has a master key? Duplicate and master keys must be kept in a secure location, away from high traffic areas like the leasing office or lobby. May I suggest for the company that “leads” the dialogue for this site, to state, say see your real estate attorney, I can not answer that question. The landlord should keep a copy of all keys for emergency access. Make sure tenants understand that they are responsible for their individual safety, and that leaving keys around the exterior of the property could place them at risk. The landlord can give written notice requiring the tenant to change the locks back within a specific, but reasonable, period of time. If a property is let the landlord is entitled to retain a set of keys unless the tenancy agreement provides to the contrary (which I have never seen). If only one person on the lease it's one set of keys. Really don’t know what she’s doing. With that stated, I am not going to ask my question about the State of Kentucky and the landlord not delivering all of the keys for the various locks. By providing you one key, you have access to the rental unit. But keys are the landlord's responsibility until you lose them. Dispute resolution may be required if either party doesn’t meet their responsibilities or negatively affects the rights of the other. To see these again later, type "popular topics". Using multiple means of entry can cut rental costs. Also broken gate (due to winds) leaves my whole backyard available to strangers (have had a few incidents, good thing no one has tried opening a door (as far as I know)). Also, that method allows for a temporary password entry for maintenance workers that easily can be changed to prevent security lapses. IF requested by a tenant does the Superintendent have to show papers or crudentials that they are legally a superintendent of a apartment building if their requesting your apartment key, My girlfriend and I are both on the lease. The article fails to offer guidelines as to giving rules to tenants re duplication of keys. If the landlord still isn't willing to comply, you may want to talk to a lawyer. Do I have an obligation to do this? Is there anything that would consider that illegal? Learn more about the Solution Explorer Start Solution Explorer Does the landlord have to give me a key so that I can get in to get clothes. Prohibit tenants from duplicating keys to reduce the risk. Use the Solution Explorer to find helpful information, resources and template letters specific to your tenancy problem. 1. But what about local friends that tenants want to be able to come and go. Create a check-in/check-out system for keys to track who had access. It’s in the best interests of both you and your tenant to undertake a joint inspection at the time they move out and to arrange for the return of the property keys. Click or tap to ask a general question about COVID-19. Never turn over the keys to a new tenant until you have finished running the tenant background check, and the individual has signed the lease agreement. Coupled with access cards for laundry or pool areas, the theft of one tenant’s keys or a master key does not create the need to re-key every lock on the property. Which reminds me in the State of Illinois; a fob or key card for each person on the lease (prepare to refuse 1st month rent payment at the start if that’s not on the list or items you have or will receive b/c they could deduct the cost of these items from your rent at the end of your lease . 6. When friends have given me keys to their places in case of emergencies, I’ve always tagged them with unidentifiable info (such as “His mom has cats” or “Cher concert”). Proper rent deduction and you make the repair with failure to do so after 90 days may be an option in your state, unless the landlord in a wannabe slumlord. This cannot be legal right? I suppose and example of a legal use might be if you were working on the public laundry room and sent a notice around that the laundry would be out of service for 4 days because you’re pouring a new floor, then you might use this method to make sure no one forgets and tries to enter the laundry room when it is dangerous for being a construction site. I “moved out” due to Covid 19 but still paying for the rent. Is that legal? He told her I did and I was told to return the key. This post is provided by Tenant Verification Service, Inc., helping landlords reduce the risks of renting with fraud prevention tools that include Tenant Screening, Tenant Background Checks, (U.S. and Canada), as well as Criminal Background Checks, and Eviction Reports (U.S. only). 2. I have also given them 24 hours notice to show the property and they have not responded. Ask for references when using outside contractors. When using duplicate keys, be sure to label each using a code system that is not accessible in the case of theft. No Mailbox It’s standard practice to provide a tenant with a mailbox on a residential property and the US Code Title 18 states that it is a misdemeanor or … It might be that a prior owner did not return all of the keys when sellilng or trading-in the car. Will you please answer this question for me? Is this legal? They must also change the locks when a tenancy starts, if the tenant requests it. The landlord must give each tenant a key to the rental unit (and building, if applicable) at no cost. Also have the nerve to say that her supervisor is wrapped around her finger. A benefit to landlords of not holding keys. Landlord neglects to bring it even after asking numerous times. I never even received a key for basement inlaw suite (which allows access to the whole house)….wouldnt be to much of a worry if i wasn’t in the most grungy unsafe area of the city right off of a high traffic alley. Use the same care when screening employees. Other alternatives, like individual locks, keypad locks or pass cards may provide better security for your tenants and your property. We all know it is the landlord’s obligation to carry out repairs under section 11 Landlord and Tenant Act 1985. The tenant agrees to give up some rights when renting an apartment, in that the landlord is allowed to enter the apartment under certain conditions, such as after giving adequate notice . We are split up now. Many locksmiths will do it anyway, especially if you say “I’m the landlord.”). Make sure you limit access to master and duplicate keys to only those individuals who have been trained about security. If you need to be let in to your apartment after leasing office business hours, make sure you’re fully aware of the community’s Lockout Policy. Also, tenants should be instructed to avoid tagging their keys in ways that would tip off thieves to their name, address, unit number or specific door. they were handed back to the landlord when the people left, so they cannot get into your house. She has the key. You can’t lock a tenant out. Is the landlord or the tenant in violation of the respective law in that state? How do I get this addressed? If the landlord requires the tenant to have insurance, they can require the tenant to provide proof of that insurance. The landlord is responsible for re-keying or otherwise changing the locks so that the keys issued to previous tenants do not give access to the rental unit. A-The law doesn't require the tenant to provide a key to the landlord, nor does it prohibit it. I’m just wondering if this is legal? 10. Any suggestions? This might be a landlord-tenant board in your city or the local civil court. Please do not enter personal information such as your name, contact information, or identity numbers. Questions about the collection of information can be directed to the Manager of Corporate Web, Government Digital Experience Division. 5. Practice is to issue two for joint tenants etc. For general COVID-19 information, type a question or click on a popular topic below. The landlord’s insurance does not cover a tenant’s items. This is a matter for the landlord and tenant to agree upon. I live in Florida. A102 and so on and so on.. why is that, Is a landlord allowed to let a “trusted,” anonymous, non-employee tenant to have access to all the units “in case of emergency.” (He can get the keys out of the manager’s office.). I did not see a response. Create a list of all keys that a tenant is given, including gate keys, laundry room, garage doors and so forth. My rental has a front and rear door with different locks/keys. All it is, is a key that’s been cut into two pieces. Posted on September 15, 2019 August 31, 2020 by Jina Dhillon. The “Tenenat” is a singular entity, so legally the Landlord/agent only needs to issue one set of keys. This digital assistant cannot advise you on your personal situation, and conversations are not monitored. we seem to have a system where the manager has a key that once inserted in the deadbolt, this type of key can be seperated from the part that is now in the lock. If the notice is not disputed, the landlord must follow the legal process to have the tenant removed from the property. You must give your tenant a reasonable opportunity to attend this final inspection. I found out my landlord uses the same key for all of his units. A landlord can be: » The owner of the building » The owner’s agent » The owner’s successors The landlord must: … If the tenant doesn’t do so, the landlord can. “Each tenant nominated on the tenancy agreement should receive 1 x full set of keys.” Landlord rights and responsibilities: Final inspection Can I end a tenant’s fixed-term agreement? Many attorneys will provide advice or write a formal letter to your landlord for a fairly small fee, which may be able to resolve the issue. The landlord may require this proof only once, or on an annual basis. If a landlord holds keys, particularly if he is known to enter the property from time to time, he may be in a difficult position if the tenant accuses him of theft of the tenants belongings. If not, your next step is to file with the courts. However, proper notice is required if a landlord wants to enter a rental unit. My tenants have changed the lock on my duplex in Ohio and have not given me a key. This made living and working frustrating and impossible to access getting into the building where you pay rent. For example, if a tenant failed to pay rent, an unscrupulous landlord might lock the tenant out of his apartment using this method. Most tenant-landlord disputes fall under small claims court. Not enter the areas of the property that the agreement says are for the exclusive use of the tenant. For example, when a landlord wants to enter a rental unit, end a tenancy, discontinue services or schedule a showing. What would be good written wording for advice (or rules) to tenants on this?
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