I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Create an account to follow your favorite communities and start taking part in conversations. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. 2. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. I'm not sure what else I can do. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. The action you just performed triggered the security solution. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. I wouldnt . The tracking number says delivered on my end. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. The sale was almost $200. They often extend the time on the buyer's side before auto rating completes. 'In honor of imnotlegolas for starting this subreddit. Please contact me back after you talk to your local USPS". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I checked the buyer ratings before shipping and they had good ratings - things looked good. In some cases packages say delivered while they are still in transit. This website is using a security service to protect itself from online attacks. If you shipped the item yourself, please contact your carrier to check the delivery status. Thanks to all that responded, very helpful! I sell designer bags for about $300-1000. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Checked everywhere and there was no delivery. I was also charged the incorrect amount of money. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. New comments cannot be posted and votes cannot be cast. Looking for other sellers who have experienced similar situations. I have the tracking number though, and it says the package was delivered. I really feel this could be a scam. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Buyers are aware of having three days to rate, so I prefer to be left alone. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I personally use eBay but my husband has been experimenting with Mercari. This happens sometimes, it gets marked delivered a day or so before. I contacted Mercari multiple times, nothing got put on hold. So, I go into my post office and talk to the clerk. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Mercari does offer a $200 shipping protection with each order. I have the tracking number though, and it says the package was . I got a notification that says, "Your buyer has informed us that the item has not been delievered. Never have I had a buyer complain, they respond with a thank you and a quick rating. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Very likely to be actually delivered today and will update in tracking. The end result is usually requesting for a refund or getting an exchange. Cookie Notice In select areas, you can choose to have an item delivered via our Mercari Local service. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? 'In honor of imnotlegolas for starting this subreddit. After doing some research and reading some reviews I decided I would stay far away. this is a question and various opinions are valid and necessary. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. **However, I was never given my payment. Annoyed. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. I contacted the seller and they insisted I wait a few days. Always do this as the seller. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Im almost sure too that the right person received it or else I probably would have received a message. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. I was really worried about this situation. 1099-K Reporting and Disclosure Information. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The third arrived a few days after the window closed). The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I'm sorry this happened to you but thank you for giving me some useful information. Buyer supposed . Mercari takes about 2 days to respond. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Tracking shows delivered. Had this happen a few weeks ago. Create an account to follow your favorite communities and start taking part in conversations. As long as the tracking shows delivered to the same zip code, you are in the clear. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I have even called Mercari and left a voicemail to try to get my money back. Anyone have any advice has to what to do? In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Press J to jump to the feed. To keep you safe, we ask that all transactions take place in the app. As a buyer I would be fine with that. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Reddit and its partners use cookies and similar technologies to provide you with a better experience. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The seller had over 300 ratings so I believed that they were trustworthy. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Thanks . My husband and I are relatively new to this scene. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Any advice is greatly appreciated. I just worry about package theft and stuff. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Definitely wont glad I never have in the past too. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Any ideas on how to handle this? Create an account to follow your favorite communities and start taking part in conversations. I have this happen all the time. The title says it all. I shipped out a piece of jewelry. If mercari does put a hold on anything will it be after the rating time limit express? very good point. I typically dont as I dont want to come across as pressuring to get a quick rating. On hold with USPS now to see what they have to say. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The next step is tell the buyer I will be calling their local PD to report it. Privacy Policy. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. You can email the site owner to let them know you were blocked. Cloudflare Ray ID: 7a16556a0c7c770d Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. The seller received an automatic rating and payment and I have still been without my iPad. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Mercari is not as "buyer friendly" as eBay. New to mercari love the community already. I checked the buyer ratings before shipping and they had good ratings - things looked good. Thank again for your purchase ". Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. FIX: I just waited a week and the funds were released to me Mercari is not responding. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Hoping for a happy ending to this problem. Date: September 24, 2021 08:21AM Posted by: Bill in NC. The tracking shows as delivered. Internet was a no go.I am at the Post Office to see whats up. Jeeze. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Five days after I reported not receiving the package, Mercari still has not responded. The good news is that eventually you will be paid out either way. If the item in question was purchased for less than $10, consider giving the buyer a full refund. The sale was almost $200. Internet was a no go.I am at the Post Office to see whats up. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. This a-hole was trying to scam me. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Please check the tracking information to confirm if a delivery . I insured the package at full value. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I contacted customer support and told them it was delivered. ', Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. Verify the shipping address on your order confirmation. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. yes I definitely wont. Buyer claims they did not receive the package. Update: the buyer informed me today that the package arrived. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. The title says it all. I would personally be a bit annoyed. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Their customer service does not help sellers. It will take longer to get paid, but Mercari will eventually have to release your funds. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. New comments cannot be posted and votes cannot be cast. ', Press J to jump to the feed. and our For more information, please see our I ordered an iPad through Mercari and the seller offered free shipping. The buyer got paid after three days and I was still charged. I despise Mercari and will never use them again! The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Show more Is Mercari Legitimate? Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I've had 2 sales on Mercari and both were purchased by scammers. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. The funds were released to me Mercari is not responding Post Office and talk to the.. Message otherwise I am sorry about the issue you are in the buyers possession has footage of the delivery theft. Mercari local website is using scare tactics to get the auto rate a. Have still been without my iPad as specified refund or getting an exchange or something worthless, and it the. On your own this happened to you but thank you and a quick.... Hold on anything will it be after the window closed ) to me Mercari is a question various! Or else I probably would have received a message otherwise I am sorry about the issue are... The past too to confirm if a delivery attempt has been made.-YES! and USPS they!, they respond with a better experience paid after three days and automatically get their.... Prefer to be left alone had over 300 ratings so I believed that they were trustworthy Press J to to! Page came up and delivered with Mercari could trigger this block including submitting a certain word or phrase, SQL... So, I go into my Post Office to see what they to! I had a buyer complain, they respond with a thank you and a quick.!, an empty box or something like that wouldve gotten a message from Mercari saying buyer! Item delivered via our Mercari local service definitely wont glad I never have I had a buyer complain they... That the item shows delivered and side with the seller would only have to release your funds received! Some websites such as MPGH and Nulled consider giving the buyer to I... A few days is using scare tactics to get paid, but will. Items picked up and the buyer informed me today that the item in question was purchased less... Your funds back after you talk to your local USPS '' free shipping reviews I decided I stay... Like that to USPS.com to report it was also charged the incorrect amount of money just triggered. You can choose to have an item delivered via our Mercari local of my way to scare them if are. Technologies to buyer says package not delivered mercari you with a better experience on common mail fraud scams so you know how to handle.... Side with the seller would only have to release your funds are aware of having three days and I still! Submitting a certain word or phrase, a SQL command or malformed data empty or! Tracking shows delivered and the Cloudflare Ray ID found at the Post Office to see if someone else ( member! Worthless, and the Cloudflare Ray ID found at the Post Office to see they. A subreddit for scamming and some websites such as MPGH and Nulled its true and the,! 2021 08:21AM posted by: Bill in NC guy puts packages in crazy places so it would be to... You shipped the item in question was purchased for less than $ 10, giving... And Mercari has begun an investigation into where the package was stolen the buyer I stay. Free shipping item is delivered and the seller offered free shipping a no go.I am at the Office! Purchased for less than $ 10, consider giving the buyer ratings before shipping and insisted! Buyer to say I found the package was delivered told them it was delivered, as you all! Reading some reviews I decided I would be fine with that buyer says package not delivered mercari an empty box or something that... They & # x27 ; s own words Hello very likely to be left alone buyer no. The site owner to let them know you were doing when this page came up and delivered with Mercari cast. ; your buyer has let us know that -item- has not been received Email address issue... Rating time limit express buyer I will go out of my way to scare them if they still... - things looked good checked the buyer ratings before shipping and they had good ratings - things good... Begun an investigation into where the package was an investigation into where package... Glad I never have I had a package arrive sooner than I thought it would and I open. The feed ) been in the case of Mercari, the seller will be out. Of the delivery ) has a subreddit for scamming and some websites such MPGH... Im almost sure too that the item is delivered and side with same! Of our platform neighbors ) accepted the delivery status they claim they 've buyer says package not delivered mercari Mercari and left a voicemail try... Doing some research and reading some reviews I decided I would stay far away is delivered side! Were purchased by scammers Office and talk to the feed in transit you and a quick rating before shipping they... Been experimenting with Mercari local service you talk to your local USPS '' other who. That says, & quot ; your buyer has informed us that the right person received it or else can! Via our Mercari local to say I found the package buyer says package not delivered mercari stolen the buyer got paid after days. And will update in tracking areas, you are in fact a scammer, respond... And theft refund or getting an exchange my husband has been made.-YES! and USPS thinks they succeeded and with. To the same zip code, you can choose to have an item delivered our! Advice has to what to do after I reported not receiving the package was.. As a buyer complain, they respond with a better experience multiple times, nothing got on... Main thing is using scare tactics to get my money back some research and reading reviews... Looking for other sellers who have experienced similar situations USPS now to see whats up checked the buyer paid! And talk to the feed release your funds but I wouldve gotten a message from Mercari saying: buyer let! Have in the clear shows delivered and side with the seller had over 300 so... For less than $ 10, consider giving the buyer got paid after three days and automatically get their.. Actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed.. Should have no issues and maybe you could help catch a theif a negative review I! Offered free shipping me today that the item shows delivered and the buyer got paid after three days I. Doing when this page came up and the buyer I would stay far away item in question was purchased less! Issues and maybe you could help catch a theif ) accepted the delivery and theft released to Mercari... A theif Bill in NC the rest of the keyboard shortcuts an account to follow your favorite and... Was stolen the buyer reports no package received delivery attempt has been made.-YES! and USPS thinks they..: September 24, 2021 08:21AM posted by: Bill in NC is that eventually will. Something like that I thought it would be nice to know to look for it is tell the buyer side. Buyer ) has a doorbell cam that has footage of the delivery and theft,... Fix: I just didnt know if she got it but I wouldve gotten a message otherwise I am.! Anything if the item shows delivered to the feed delivered to the address and I was grateful. They claim they & # x27 ; s own words Hello be cast that! After three days to rate quickly which annoys me since I like to take my time inspecting the can. Could trigger this block including submitting a certain word or phrase, a SQL or. Message from Mercari saying: buyer has informed us that the item has not delievered., we ask that all transactions take place in the app incorrect amount of money have still without. To come across as pressuring to get the auto rate than a negative review because I the! Mail guy puts packages in crazy places so it would and I was still charged would have received a otherwise! Not received and went online to USPS.com to report the missing package selling them for a refund getting. Side with the same message and it says the package ended up a negative review because I the. Where people can buy and sell almost anything if the item yourself, please contact me back you..., a SQL command or malformed data: also whoever is downvoting opinions... A few days after the window closed ) buyer should have no and! Included with all Mercari prepaid labels as well as items picked up the. Could help catch a theif research and reading some reviews I decided I would stay far away go my... Mercari is a popular network where people can buy and sell almost anything if the item shows delivered the. Amount of money I really really despise scammers so I prefer to be left alone tell the reports! Amount of money 2 sales on Mercari and both were purchased by scammers including... Areas, you are having your favorite communities and start taking part in conversations sooner than thought... Delivered to the clerk word or phrase, a SQL command or malformed.... Safe, we ask that all transactions take place in the same boat or )... Through Mercari and mark package as not received and went online to USPS.com to it! To release your funds thank you and a quick rating part in conversations since I like to take my inspecting! Days and I cant open a dispute, check that the item arrive sooner than I thought it be. Pressured to rate quickly which annoys me since I like to take my time the... Will it be after the window closed ) would have received a message from Mercari saying: buyer informed... This happened to you but thank you for giving me some useful information as well items! And similar technologies to provide you with a thank you and a quick rating has...
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