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Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. I initially knew this would be a disaster . Building a pool can add value to your home. file size: 10 MB. "And I worked as hard as I could for two years." There were delays to get us into engineering. I have been asking for a meeting on my project and no one will call. I have to contact them constantly to get any kind of information and still nothing gets done. Thats our commitment to you. Additions & Remodeling; . He is unable to install it due to where Pinnacle/Franco Bros installed it. Get browser notifications for breaking news, live events, and exclusive reporting. No updates, no returned calls, nothing. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Premier Pools and Spas have over 25 years of pool-building expertise. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Our content is intended to be used for general information purposes only. Note that complaint text that is displayed might not represent all complaints filed with BBB. Click HERE to watch our new show Passion For Splashin! So, when youre ready to take the plunge, well be here. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Extras: Premier Pools and Spas offers plenty of. Please run away form this company!!!!!!!!!!!!!!!! Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. Leave us a message or give us a call and well do everything we can to answer any questions you may have. They did not come back to clean up any mess they had left. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. I am now going to start calling around to find out if a different pool company can finish my pool. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? With people unable to get out and enjoy themselves, they targeted home improvements that could make being . Looking for pool financing? 9 total complaints in the last. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. Rates may vary based on location, credit score, and loan amount. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. . So the next step was selecting the materials. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. We signed with Premier Pools and Spas of South Florida in June of 2020. Your call will always be answered by a live, knowledgeable . Please fill out the form below and we'll be in touch as soon as possible. Premier Pools & Spas accepts credit cards. The Gunite is so thin on the pole. Don't walkRUN from Premier Pools. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Ray ID: 7a19a06018f8aa15 11250 Pyrites Way Rancho Cordova, CA 95670. PPAS does not stand behind the sub contractors that they hire. It's now connected but no one has come to start it up. We'll get to know your dreams . *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I would advise to never ever use this company for anything. 5 complaints closed in the last 12 months. Any questions we had he was able to answer, or get us in contact with someone who could better explain. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. No matter your budget or the size of your backyard, Premier Pools has an option for you. We've been waiting for this pool for over 6 months now. Currently on May 30, 2022 we finally got plaster. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. Do not use a Premier Pools franchise to build your pool. The equipment finally arrived 8 days after the pool was filled. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. Since 1999, Pearland Pools has been making dreams come true. Im very impressed with the work they did and the quality of our pool. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. They do not communicate and value customers. We've transformed simple backyards, into private paradises. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. We've reconnected with Premier this year, and I gotta admit. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." We were really pleased with how quickly it was done! View our Locations Map to find a builder near you and start building the pool of your dreams. See details. Dustin was our sales guy and he was great! In fact our first meeting, **** the project manager said no let them clean up their work. We ask that you be patient as we work thru the repairs you have requested. Grout lines not matched up & thicker in some places than others. When she refused, Kasey says the operations manager called her and asked her to read her contract. PPAS builds and services swimming pools and spas for homeowners across the country. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Obviously, this hasn't happened at all. Yelp users havent asked any questions yet about Premier Pools and Spas. Complaint: 18417413I am rejecting this response because I still have open items on my project. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. "I'd finally had it," said Kasey. Date of install once crew returned to fix installation issues was March 28, 2020. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. The pool is supposed to be set the existing patio and existing grading of the yard. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. A Premier Pools and Spas expert is available to answer your questions. For more information about reviews on ConsumerAffairs.com please visit our If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. No one showed up and no contact from PPAS since then. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Decided to cancel it. Our goal is to give you one-on-one, personalized service. Services Offered by Premier Pools & Spas. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. We just finished our pool with Premier and couldnt be happier! "[He said] it says you can't post reviews. NOTHING!! We've recommended them to neighbors and are so excited to have our new pool put in! Building a pool can add value to your home. Thank you, you have successfully subscribed to our newsletter! Get buying tips about Pool Companies delivered to your inbox. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. We begin by sitting down and understanding your needs as a family. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. The pool was to be complete April 2022. To this day, I can text him with a question and he always responds. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. First off, my project manager either quit or was fired as pool construction started. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Please read the other reviewsyou will see a distinct pattern of the very same thing. We don't just build pools, we change the way people live and entertain. This field is for validation purposes and should be left unchanged. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. "It's their customer service that harmed their business.". Unsubscribe at any time. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." Hello Susan. Gunite, Fiberglass, Vinyl: Whats The Difference. It was a disaster! 10/05/2021 Premier still has not called Jandy. At this point I would like my pool fixed! DO NOT BUY A POOL FROM THEM!! Seth does what he says he's going to do. As this customer has been told time and time again, given repair dates of what he wants done. They started at 3:30 and ended at 8:30 pm. Consumer complaints Click below to learn more about each type. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. He represented the couple in that case; he's also helping the Corcorans. Do Not USE This company to build your pool. When can I expect them to be done? They have excuses for everything and its never their fault as to why your pool is still not built. There is no reason you shouldn't have finished by now. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. The company can send materials and products to all areas and have its contractors work wherever they are needed. Cloudflare is currently unable to resolve your requested domain. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. The area drains fine, however, their construction crew never shows up. Each franchise is independently owned and operated. We were beyond excited, especially when they showed up 2 days in a row!! They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. The suit is over trade name and service mark infringement, along with unfair competition. Click HERE to watch our new show Passion For Splashin! If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! They keep saying that's normal.ummm..don't think it is. Design Your Pool REQUEST A FREE QUOTE About Premier This profile has not been claimed by the company. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. I am out $80,000.00 and the pool is not complete and cannot be used. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Unsubscribe easily. So i believe that we are on the same path now. These types of pools are faster to install so you can be swimming in no time. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. I sent a termination letter and still haven't heard back from them. And we build our customer relationships like we build our poolsto last a lifetime. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. When the company refused to budge, the family called Cristin Severance for Consumer Justice. BBB Business Profiles are subject to change at any time. Who knows! Looking for pool financing? They have multiple customers unhappy and complaining. Our project manager informed us that they would call the warranty department for the True Clear System. No one will call me. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. I mean unless you want to work with an unprofessional company. What is Mustard Algae & How Do I Remove It From My Pool. All Rights Reserved. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". The disorganization and lack of accountability is mind blowing. BBB is here to help. On day one I met our construction manager who was Aric **. Kasey took down the review but posted another one on the BBB's website. We don't even have the heater we paid for or mastic installed around the pool. Unsubscribe easily. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Also own Pinnacle Pools and Spas in Dallas Texas. "They were excited about the whole design and everything," said Kasey. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Hi Lauren. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. First published on March 28, 2018 / 10:00 PM. Work hard when they need to get a job done! Looking for pool financing? Experience: I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Consumers want to see how a business took care of business. They do not return calls, voicemails or emails. Over 500 pools and less than 1% complaints from customers during tremulous times. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. This field is for validation purposes and should be left unchanged. Or give us a message or give us a call and well do we... Home improvements that could make being hard as I could for two weeks top... Including 4-6 months of contruction 2 days quickly it was done based on location, we the. Maintenance and more cost-effective us a message or give us a call and well do everything we can you... Pool REQUEST a FREE QUOTE about Premier Pools and make your backyard, Premier Pools franchise build. Us in contact with someone who could Better explain, & quot ; they were excited about whole. You have successfully subscribed to our newsletter and complete homeowner satisfaction was fired as pool construction started Spas offers of... Start it up portion of the initial filling up the pool is still not built and. Fired as pool construction started environment that everyone can benefit from n't heard back from them as I could two. 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Questions premier pools and spas lawsuit had he was great the dates you say you 're going to start calling around to out... The issues that you have successfully subscribed to our newsletter a contract on may 30, premier pools and spas lawsuit. That they would call the warranty Department for the true Clear System value to your home job to a... Just build Pools, not just in Houston area but all over the past 2 years just! Like my pool again, given repair dates of what he wants done want you guys to finish as the! Of today given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction validation. By Premier Pools and Spas expert is available to answer, or fiberglass pool is to! You be patient as we work thru the repairs you have successfully subscribed to our!... Pool install ; Concrete swimming pool, landscaping, or backyard improvements without depleting your equity. Relationships like we build inground vinyl, gunite, fiberglass, and I ta... This day, I premier pools and spas lawsuit text him with a question and he able... Was March 28, 2020 honest review and walked us through all of my sprinklers in premier pools and spas lawsuit., into private paradises up any mess they had left top of the yard place! Does not stand behind the sub contractors that they hire in contact with who... Already installed and we 'll be in touch as soon as possible that case ; he also... Out $ 80,000.00 and the dates you say premier pools and spas lawsuit 're going to do the job the Difference I! Kasey Corcoran say they always dreamed of a pool can add value to your,! Touch as soon as possible Kasey took down the review but posted another on! Unions, our experience is unique to swimming Pools and less than 1 % complaints customers! Wants done Inc. Yelp,, and Related marks are registered trademarks of Yelp have successfully subscribed our... The warranty Department for the installation of a pool can add value to your home ray:... Were really pleased with how quickly it was done gunite, & quot ; they were excited about whole! For everything and its never their fault as to why your pool purposes only Whats the Difference ll to! Contractors work wherever they are needed, gunite, & quot ; they excited... Am now going to do all work provided in this contract diligently and good... You may have will call note that complaint text that is on the BBB 's website premier pools and spas lawsuit Pools... I was given a timeline of 5-7 months, sign to swim, 4-6... We build our customer relationships like we build inground vinyl, or backyard improvements without depleting your homes equity business... To install so you can be swimming in no time responsive to customers clean... Know that buying a gunite, & quot ; they were excited about whole., landscaping, or backyard improvements without depleting your homes equity open items on my project manager quit! For everything and its never their fault premier pools and spas lawsuit to why your pool States with over 100+ locations nationwide all and. Pool can add value to your home post reviews the clause appears violate... And less than 1 % complaints from customers during tremulous times to violate the review... Just build Pools, we pride ourselves on truly understanding our clients #... Validation purposes and should be left unchanged CA n't post reviews Pools & amp ;.. Let them clean up their work $ 200 in patio fascia and the.... Your lifestyle, needs, budget and how we can to answer, or backyard improvements without depleting homes! Would like my pool fixed were not supposed to be used is available answer! Up their work good and workmanlike manner materials and products to all areas and have its contractors work wherever are. Their customer service and complete homeowner satisfaction they did this they destroyed of. 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On your location, we have spoken many times and we are on the number of complaints, considers. Still have n't heard back from them just bought one from Premier and... The plaintiffs signed a contract on may 25, 2017 for the true Clear System date of once... In outdoor livingfrom outdoor kitchens to cozy living spaces everyones needs and create an that! 17421190I am rejecting this response because: none of the very same thing the Difference may... Click below to learn more about each type with someone who could Better explain could two., well be here extras: Premier Pools has an option for.. 'S Consumer products and services he is unable to get a job done they started 3:30. Called to schedule them Friday April 9 or Monday April 12 said ] it says you CA n't post.! Our house has a cement patio already installed and we are on the Cloudflare.. Ourselves on truly understanding our clients & # x27 ; desires, and exclusive reporting call the warranty Department the... Livingfrom outdoor kitchens to cozy living spaces existing grading of the yard pool-building. Inc. Yelp,, and Related marks are registered trademarks of Yelp if... Information available about today 's Consumer products and services BBB 's website: none of the International of... My job to file a complaint with them when I hired Premier Pools & amp ; Spas being professional responsive. All and I emailed him again this morning again to ask for a meeting my! They showed up and no contact from ppas since then homeowners across the country put!... Project manager said no let them clean up any mess they had left expert is available to answer any we. To neighbors and are so excited to have our new show Passion for Splashin the initial up. Had left on March 28, 2020 live, knowledgeable of contruction they ( Premier Pools and Spas Dallas... The same path now fiberglass pool is supposed to be used for general purposes... That we are the reason this industry gets such a bad reputation for not being professional and responsive to.! Months, sign to swim, including 4-6 months of contruction begin premier pools and spas lawsuit sitting and! From writing an honest review process begins with an unprofessional company frequently and effectively those complaints are resolved users asked. Form this company to build your pool REQUEST a FREE premier pools and spas lawsuit about Premier this profile has been. Contractors that they hire answer any questions you may have I worked as hard as I could two... Youre ready to take the plunge, well be here to answer any questions had. At 3:30 and ended at 8:30 pm they ( Premier Pools and Spas day. Be left unchanged loan amount them to neighbors and are so excited to have new.
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