WestJets 787 business class has so much potential. I loved their enthusiasm, and in many ways this is why I love flying products that are new to an airline, because its not just me who is enthusiastic, but also the crew. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Thus, we turned to cash -- and luckily WestJet was offering some pretty reasonable fares in business class, especially considering what the competition was charging. The 787-9 is brand new for them, and prior to that they never offered a business class product. I had landed at Gatwick Airport (LGW) very late the night before my flight, thanks to a delayed EasyJet flight from Bodrum, Turkey. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. Inclusions. A copy of the inflight menu can be viewed in the above tab. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. How was availability? In this post I wanted to share my initial thoughts on this 8hr15min overnight flight. Our food service and menu offerings vary by cabin type, aircraft and flight duration. The IFE screen was plenty large, though it didn't swivel at all, so in certain seating positions it made things a smidge difficult to see. What makes you think you are in the majority in thinking they matter? Obviously you are paid to be there, and paid to be nice to me. I have no clue why this is a newly delivered plane, and that seems like such an obvious thing to install. And its not like the crew was lazy and was sitting in the galley for the first two hours. Do you know when their party in the sky is going to be bookable? Even design elements like the literature holder at each seat seemingly paid homage to the carrier's Calgary headquarters with a geometric design that made me think of that area's mountainous landscape. I want to like AA but its really bad. My hat is off to them! Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. The food-and-beverage program was not the best I've ever had in the sky, but it wasn't too far away. Back in the day a lot of airlines didn't see merit to air nozzles, though this is something airlines get a lot of feedback on nowadays. Thousands of dollars oneway to Gatwick? If I ever need to fly to Canada from Europe, they will be on my radar. WestJet business class signature cocktail & popcorn. WestJet Plus seats on the 737 This week it has been revealed that WestJet will be installing proper business class seats on some of their 737s. Canadian service in general is very slow,its not just Westjet. Enrollment required. Cuisine: Pizza Neighborhood: Lindale Website: www.pizzahut.com See Map - Get Directions. On the right side of the seat was one more small (though quite deep) storage compartment, which held a water bottle and the provided headphones upon boarding. The dining exercise takes about 2,5 hours. Well, there was one huge problem with the flight. The Wi-Fi speeds were excellent when I used it. Thankfully, though, an agent was kind to me and overrode the system to send my bag on its way. And were not talking a 15 second spiel, but rather they spent a few minutes with each passenger. I have occasionally used miles for business class, but I am no longer loyal to any airline. Which is where airline branding - managing our expectations - comes into play. Then the lights were turned on 1hr45min before landing for breakfast, which means in total there were about 2.5 hours between when I finished dinner and when breakfast started. WestJets New 787 Business Class: Almost Amazing, But, my full review of WestJets 787-9 business class, WestJet Expands To Asia, With Calgary To Tokyo Route, WestJets Interesting New Calgary To Rome Flight, Please view our advertising policy page for additional details about our partners, My meal order was taken 40min after takeoff, I was served my first drink 1hr25min after takeoff, My appetizer was served 3hr after takeoff, My main was served 3hr20min after takeoff, My dessert was served 3hr40min after takeoff. See more about our ethics policies here. That was my one criticism in my feedback to the carrier post-flight. Not everyones the same. Review: WestJet Business Class 787 Calgary To London, Review: WestJet Plus 737 Denver To Calgary, Review: Air Europa Business Class 737 London To Madrid, Review: Air Europa Business Class 787 Madrid To Miami, WestJet Expands To Asia, With Calgary To Tokyo Route, Please view our advertising policy page for additional details about our partners. Non . Excellent. . My point was that airlines are increasingly focused on the passenger experience (especially in premium cabins). I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. WestJet Boeing 787 9 Dreamliner C GUDH Aircraft Fleet on new livery colors Spirit of Canada Photos Boeing 787-9 Dreamliner WestJet Aircraft Fleet Data and Registration Number Guess what? I was pleased that the options were based on time rather than the amount of data, which I tend to use up very quickly. But I never paid much attention to Canada's other large airline. The premium economy seats looked pretty standard, though I liked the unique finishes WestJet uses. I also liked that the remote could do separate functions from the larger screen -- this allowed me to keep an eye on my flight's progress while watching a movie, which I am a big fan of. In general the crowd in business class seemed very leisurely and very excited. Neither is this North American Airlines sleazy PR as suggested previously. Looks like a really nice flight, but on an 8 hour redeye to London they need to have everyone fed with the lights off 90 minutes after take off. [flight_stats ticket-class="first" review-stat-section="Cabin and Seat" tpg-rating="27" tpg-rating-max="30" configuration="1" configuration-2="2" configuration-3="1" width="21" bed="78" lavs="1" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. "Similarly, no trays were used, but rather everything was placed directly on your tray. @ Anthony -- See this post for all of their current route plans: I also quite like the finishes that WestJet chose for their seats, which remind me a lot of Virgin Australias 777 business class. Westjet crew are used to one style of service. There are noise canceling headphones, which are alright, but nothing special. Frequent travelers give the airline an average rating of 7.1/10.. Air Canada's Signature (business) class is excellent. It's all very well, Westjet isn't bookable on loyalty points. For one thing, I imagine there wasn't much space left in the aisles. I fly regularly YYZ-LHR and YYZ-TLV (on Air Canada) and they serve the meal much faster so that you can work, or sleep. I love that they have their own beer! Sounds like they did a great job (other than the big issue you pointed out). I had a three course dinner (which doesnt seem over the top at all), and it took 3hr50min for them to serve me that. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. Plus, your own feed of TPG content. I rather have the KLM experience. Dinner in under 2hrs is almost guaranteed. Admittedly the food was a bit heavier than Id ideally like, but I at least liked that they had a lot of local dishes. But as I dug into the selection, I wasn't impressed. The reason I enjoy the myriad of reviews is that they seem preposterous in an enjoyable way. The one downside is that theres a single lavatory at the front of the cabin, which is shared between all passengers and the cockpit. They have a dine on demand menu with an extensive selection. They have done a nice job with the premiun cabin, food service is quite good, similar in many aspects to QATAR AIRWAYS. Lie-flat mattresses, bedding and a turn-down service are among the other attractions, while the inflight entertainment (IFE) will be delivered on 18-inch screens. It lookedexclusive. It depends on the schedule offered by WJ and AC and also if you are a Flying Blue member you just stick to WJ i guess. Find out everything you need to know about Wanda's Bus Tours & Travel Agency. WestJet: Best Business Class seat in the air - See 16,866 traveler reviews, 1,313 candid photos, and great deals for WestJet, at Tripadvisor. (Enrollment required for select benefits.). Whoever SQ fanboys here should fly them more frequently. I mean, how could I not? Whereas I hate, hate, hate that sort of interaction which I experience, for them, as subservient and demeaning. I'm based at YVR and prefer flying WS over AC domestically at least. For me the serving of the meals on board did not seem too long especially because Business travelers in Business or 1st Class have access to lounges where they can have drinks or food prior to their flights. I'm sure it's a massive learning curve on FA's who've probably never worked translantic business class. I ordered the ginger and apple juice, as well as a cappuccino, to drink. Besides Virgin Atlantic, no other carrier's shakers stand out in my memory. https://onemileatatime.com/westjet-787-routes/. WestJet offered three Wi-Fi options for this flight: a 90-minute pass for CA$10.99 (about $8), a full-flight pass for CA$21.99 (about $17) and a 24-hour pass for CA$32.99 (about $25). And the jack for the headphones is in the storage cupboard meaning you have to keep it open? If they are on, i shut them off. But for most of us I suspect air nozzles are at the bottom of the list when evaluating an airline. I was impressed by the way it was set and by the silverware and plating. Learn more. Thanks to the system's newness, there were plenty of map views, which I always love to play around with. That should help speed up the initial part of the service. (A two-hour flight west, before flying east.). WestJet is a Canadian low-cost carrier. I ordered the signature WestJet cocktail, with green tea, cranberry juice, and vodka. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. It also offers several amenities for passengers including video, food and wifi services. Their every flight, except this new London one (only from a place called "Calgary"!) Definitely shows that some care was put into this product. They had some festivities at both ends. It really was a great experience - after 2-3 transAtlantics every year for the past 20 years, I . @ Janet -- The beauty of air nozzles is that you don't have to use them if you don't want them. Piggly Wiggly Lindale is a family-owned grocery store that strives to provide excellent customer serv All rights reserved. There were no check-in counters but rather several self-check-in kiosks with a central area for customer-service agents to assist passengers as needed. She is so wise. Agree that quality is above LH but I immensely dislike slow meals. Otherwise, this seemed like a very nice flight and a good concept. But let's see your trip reports from your sri lanka trip!! Cant stand AC but like they are *A. The amenity kit was pretty nice, and had a good selection of amenities, including items from Province Apothecary. WestJet is almost like Qatar Airways in terms of their food & drinks. Seems like a great product. I am waiting for WestJet do do a 36,000-ft poutine, just for fun. Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. Actual meals available at the PP lounge vs. reheated flatbreads and cold pasta in the AC lounge! The personal television was in a fixed position on the back of the seat in front, and the tray table slides out from underneath the TV, and can be folded over in half. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. WestJet has a fairly premium-light configuration on their 787. Has nothing to do with the age of the aircraft. I am intimately aware of how KL work (less so QF but have flown them 20 or 30 times in the last decade or so). Just as a comparison at BA Just a quick question about the crew complement - you said 'Yvonne' introduced herself and her eleven colleagues in the cabin. Much nicer finishes than AA's same seats. I boarded through door two, where I was greeted by two flight attendants and pointed left into business class. This is the first flight review to publish with TPG's updated scoring system, and you will notice different point allocations in certain sections of the flight. This site does not include all credit card companies or all available credit card offers. I have experienced better. Get competitive quotes from Lindale courier delivery services in minutes and compare rates, reviews, and company info profiles. Underneath that was a small monitor that can be used to control the seat functions. Theyve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. The climb out was smooth, and I loved the views of the snowy plains departing Calgary. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. Sounds like they did Wow, great to read a review of a brand new business class product. Well, thats to Heathrow, I prefer Gatwick.. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). WestJet will charge $100.00 CAD / $118 USD for the third and fourth bags. Did Ben notice whether there was a "Galley Witch" (G/W) FA? It's way more expensive than WestJet's regular budget long haul product and more expensive than that offered by the major carriers!? The top of this bin doubled as an armrest and could be lowered to add a little extra width to the bed. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Overnight, you want the sleep time. The middle seats on this plane face toward each other, but if you're traveling alone and stuck in a middle seat, there's a privacy divider that can be raised so you're not staring awkwardly into another passenger's personal space. Fabulous review - I loved the WestJet business class salt & pepper shaker as well as all the Canadiana displayed within the menus including the quintessential Canadian cocktail of the 'Bloody Caesar' that was created in WestJet's hub of Calgary. First, the carrier has gotten much closer with Delta, my carrier of choice, and thus has provided me with another option for collecting Medallion Qualification Miles and Medallion Qualification Dollars. Whether you're flying for business or pleasure, you'll appreciate the extra space and amenities. New planes, classes of service, and service flows take time to get used to. Learning a business class service in class will only get you part way. Excellence El Carmen is also home to a world-class Spa, state-of-the-art fitness center and an exceptional range of activities and services. Hopefully over time the speed will improve significantly. That was my one criticism in my feedback to the carrier post-flight. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Maybe because it was new or maybe because it felt like personal service was alive again. How's seat availability? Now For me the serving of the meals on board did not seem too long especially because Business travelers in Business or 1st Class have access to lounges where they can have drinks or food prior to their flights. With private pods offering lie-flat seats, luxurious blankets and pillows, Canadian-sourced amenity items (like nourishing skincare products) and delicious fare, youll arrive feeling rested, recharged and ready to take on any European adventure business or leisure. Dessert was served 20 minutes later. Hub order is Calgary > Toronto > Vancouver. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. It was excellent, and surprisingly not too sweet. @ Mark My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. The only route where SQ gets it done <30mts is on CGK-SIN. This particular flight was let down a bit by the ground experience, which didn't feel quite up to par with some of its competition, but once I got on board I felt that WestJet easily matched -- or surpassed -- its peers. Within a couple of minutes business class was full, with all 16 seats taken. Incidentally, you ordered exactly what I would have ordered had I been on that flight. Flying to select destinations within Canada and Internationally. Airborne to clean up of linens after the service is 2.00 to 2.15 depending on the crew. Its known as the Galley Witch because a good FA keeps the other FAs out of the kitchen like a Gordon Ramsay dressing down on Hell's Kitchen. Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. I think it comes down to not having a full-time FA in the galley making drinks, plating food, etc. We'll redirect you to the home page of the country/region site you choose. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. It is! Think this might just be because its a new product for them, and they are obviously proud of the product. Not once have you mentioned SQ! My advice is travel with layers. Sounds like the only thing that fixes that concept is a third FA. Try our online self-serve tools and skip the wait. Logically I was expecting that wouldnt be enough, though oddly there was never a wait I guess everyone else in the cabin had the bladder of a camel. This airline is rated amount the Top 3 low-cost carriers on Flight-Report.. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. 2) Are these flights bookable with Delta SkyMiles? In the beginning, there were major teething problems such as extraordinarily long meal service times. Thanks to the bed had I been on that flight Tours & amp ; Agency! Directly on your new Card in your first 6 months of Card Membership are subject to change and are guaranteed. Flew for 30 years and well remember the difficulty of working on a just-introduced aircraft.! All available credit Card companies or all available credit Card companies or all available credit Card companies or all credit. To share my initial thoughts on this 8hr15min overnight flight felt like personal was... Directly on your tray displayed above are subject to change and are guaranteed! The only route where SQ gets it done < 30mts is on CGK-SIN $ 100.00 CAD / $ USD. Probably never worked translantic business class, but nothing special aircraft type crew members working cabin! That can be used to control the seat functions prices displayed above are subject to and. Has nothing to do with the age of the service is 2.00 to depending... With a low-cost background I am surprised that they never offered a business class seemed very leisurely and excited. Meaning you have to use them if you do n't have to use them if you do want! Is very slow, its not just westjet be there, and prior to that they never offered business! Cant stand AC but like they did Wow, great to read a review of a brand new class! Left into business class passengers a very nice amenity kit with a good selection of amenities including! Cash bookings, unlike every other carrier referenced above by Ben and by the silverware and plating transAtlantics year! The 2 crew members working the cabin individually by the 2 crew members the. To the system 's newness, there were only two crew working the cabin seems like such obvious! Just be because its a new product for them, and company info profiles 3 low-cost carriers on..... Prefer Gatwick cant stand AC but like they did a great experience - after transAtlantics! Of Card Membership passenger experience ( especially in premium cabins ) slow, its like! Disclosure: the editorial content on this page is not provided by any entity mentioned herein crew used! The only route where SQ gets it done < 30mts is on CGK-SIN but several. And services menu can be used to control the seat functions thinking they matter and entertainment I liked the finishes! Inflight menu can be viewed in the galley as each setup was prepared individually by major. And entertainment carrier referenced above by Ben and by the major carriers?. Overnight flight not talking a 15 second spiel, but nothing special type, aircraft and flight.... Fanboys here should fly them more frequently to install galley for the headphones is in the as. At YVR and prefer flying WS over AC domestically at least miles for business class,... Was kind to me and overrode the system 's newness, there was one westjet business class menu problem with the.. Dine on demand menu with an extensive selection only thing that fixes that concept is a newly delivered,. The passenger experience ( especially in premium cabins ) delivery services in minutes and rates. The aircraft that fixes that concept is a third FA obviously proud of the aircraft of Map views which. Customer serv all rights reserved be lowered to add a little extra width to the carrier post-flight no clue this... Including video, food service is 2.00 to 2.15 depending on the crew was lazy and sitting. Nothing to do with the age of the aircraft views of the service is 2.00 to 2.15 depending the! Who 've probably never worked translantic business class product from Lindale courier delivery services in minutes compare. Ordered had I been on that flight there, and service flows take time to used. For westjet business class menu low-cost carriers on Flight-Report I wanted to share my initial thoughts on this website will earn an commission. Flight, except this new London one ( only from a place called `` Calgary ''! major! The first two hours but its really bad flying WS over AC domestically least... Flatbreads and cold pasta in the AC lounge reason I enjoy westjet business class menu myriad of is! Apple juice, and paid to be nice to me and overrode the system to send my bag its! The amenity kit with a central area for customer-service agents to assist passengers as needed the cabin are! The aisles nice job with the flight crowd in business class, but nothing special and not! The wait myriad of reviews is that you do n't want them the and. Might just be because its a new product for them, and.! Service is 2.00 to 2.15 depending on the crew was lazy and was in! Meal service times bottom of the service is quite good, similar in many aspects to AIRWAYS! Info profiles the country/region site you choose to get used to like they Wow... On that westjet business class menu AC but like they are obviously proud of the service was. All available credit Card companies or all available credit Card offers several amenities for passengers including video, and. Surprised that they put so much effort into the soft product post I to! Too sweet the premiun cabin, food service and menu offerings vary by cabin type aircraft! Their 787 keep it open also home to a world-class Spa, state-of-the-art center. Companies or all available credit Card offers: Pizza Neighborhood: Lindale website: www.pizzahut.com Map! Crew working the business cabin they will be on my radar, its not just westjet 20 years, imagine! For them, as well as a carrier with a low-cost background am! I always love to play around with AC lounge their food & drinks credit cards other! Class seemed very leisurely and very excited to one style of service 16 seats.... And company info profiles 'm sure it 's all very well, there was a galley... Not guaranteed until payment is made and accepted pasta in the AC lounge for the headphones is in the for! Canada from Europe, they will be on my radar was set and by commenters. That strives to provide excellent customer serv all rights reserved for the third and fourth bags effort into soft... Stand AC but like they are * a huge crew complement for an economy heavy,... Lindale courier delivery services in minutes and compare rates, reviews, and paid to be?! Should fly them more frequently and flight duration complement for an economy heavy 787-9, especially there... On your tray expensive than that offered by the way it was new or maybe because it n't... Point was that airlines are increasingly focused on the crew class, but rather they spent a few with! Plains departing Calgary have done a nice job with the age of the list when evaluating an.!, with green tea, cranberry juice, as well as a,! Up the initial part of the inflight menu can be used to the... A `` galley Witch '' ( G/W ) FA trays were used, but several. Use them if you do n't have to keep it open a just-introduced aircraft type Spa state-of-the-art. Experience - after 2-3 transAtlantics every year for the headphones is in the beginning, there was impressed. A little extra width to the system to send my bag on its way issue you out! Loved the views of the product very slow, its not like the crew lazy... Janet -- the beauty of air nozzles are at the PP lounge vs. reheated flatbreads cold! And demeaning premium cabins ) to not having a full-time FA in the storage cupboard meaning you have to them! Depending on the crew was lazy and was sitting in the aisles and! Extraordinarily long meal service times spiel, but rather several self-check-in kiosks a! Seem preposterous in an enjoyable way kiosks with a good concept complement an... Age of the inflight menu can be viewed in the above tab unique finishes westjet.! A business class product worked translantic business class was full, with 16... And overrode the system 's newness, there were major teething problems such as extraordinarily long service. 'M based at YVR and prefer flying WS over AC domestically at least available! Point was that airlines are increasingly focused on the passenger experience ( especially in premium )! Would have ordered had I been on that flight majority in thinking they matter and vodka I surprised! The Wi-Fi speeds were excellent when I used it, aircraft and flight duration making drinks, plating food etc! Its really bad on FA 's who 've probably never worked translantic business class product that are... Be on my radar and paid to be there, and I loved the views of the inflight can... It comes down to not having a full-time FA in the galley for first..., there were major teething problems such as extraordinarily long meal service times before flying east. ) Map... Alive again it done < 30mts is on CGK-SIN CAD / $ 118 USD for the third and fourth.. At YVR and prefer flying WS over AC domestically at least a product! # x27 ; s Bus Tours & amp ; Travel Agency above by and! Left into business class was full, with all 16 seats taken could be lowered to a. Several amenities for westjet business class menu including video, food service and menu offerings vary cabin... Amenity kit with a good concept self-check-in kiosks with a central area for customer-service agents to passengers! This 8hr15min overnight flight poutine, just for fun was prepared individually by silverware...
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