d. Checksheets, A _____ is a quality control (QC) tool that helps separate the vital few causes from the trivial many and provides direction for selecting projects for improvement. View Answer, 5. Activity-based costing cannot be used to assign costs unless the activity cost drivers of those costs are identified. _____ is the first stage of personal change. a. mapping a. After using an ATM machine, Deborah forgets to remove her card from the machine. Which of the following statements concerning target costing is not true? D) All of the above, An object to which costs are assigned is called. b. a. near-zero defects. c. It assists organizations in identifying opportunities for improving quality and operational performance. Which of the following accurately describes the effect target costing has on the manufacturing design function? c. Zero Defects A) Environmental scanning changes the marketing environment B) Environmental scanning identifies and . c. Gap 3 The purpose of the budget is ________ consideration to a manager when choosing the period of a budget. 29 Q 8.29 Which of the following is an internal setup operation? The manager at a multinational company earns revenues and incurs expenses from one currency in one country. Emotional standstill. c. a customer error at the resolution stage of a service. a. ______________ is the time a product exists--from conception to abandonment. _____ is an intense and rapid improvement process in which a team or a department throws all its resources into an improvement project over a short time period. c. It requires very large financial investments. is the degree of influence a specific manager has over costs, revenues, or related items for which he or she is responsible A numerical representation of a future plan of action by management for a determined time period and helps managers coordinate actions to implement the plan, A "what-if" technique that examines how a result will change if the original predicted data are not achieved or if an underlying assumption changes, The following budgeted information relates to Global Comfort Company: It focuses on small, gradual, and frequent improvements. Product designing Which of the following is the first step involved in designing a manufacturing process? the search for industry best practices that lead to superior performance. It proposes that increased productivity is a result of constantly bettering one's relation to his or her workplace. refers to the continuous improvement the manager anticipates during the budgeted period into budgeted numbers View Answer, 6. . Dynamic x+2y82x+y8x2y2. Which of the following statements is NOT true about the advantages of budgeting? B. a. Which of the following is true of the process dimension of the activity-based management model? b. Documenting the procedures and requirements in a flowchart b. poka-yoke c. Currently attainable standards allow for downtime and rest periods. Investments, revenues, and costs c. Scatter diagrams d. It lacks written quality standards. Which of the following is one of the three major activities in process management that focuses on maintaining consistency in output by assessing performance and taking corrective action when necessary? a. d. are generally completed by a single department and they do not cut across organizational boundaries. b. root cause Matt Elson op LinkedIn: #kaizen #tps #toyotaproductionsystem #tntkaizen #pdca b) False d) Stop improvement c. 67,757 errors per million opportunities. a. Which of the following statements is true of Kaizen? d. He proposed a major cultural change in the organization. c. Poka-yoke d. Failure to acknowledge a customer c. Benchmarking b. incurred after poor-quality goods or services reach the customer. Which of the following is true of support processes? Which of the following statements is true of Dr. W. Edwards Deming's philosophy of quality management? a. kaizen program The financial budget revenues budget 1,490 units It was developed by Kaoru Ishikawa. c. Requirements of quality need not be stated. 2003-2023 Chegg Inc. All rights reserved. a. A primary advantage of target costing is that it requires little or no coordination among processes. b. Since introducing this term as a systematic approach to business improvement, companies that implement KAIZEN have continually yielded superior results. a. b. In true KAIZEN form the authors converted this concern into a problem statement, "The success rate for an organization adopting KAIZEN is less than 100 percent". What is a sunk cost? $10 Developing a value chain from the perspective of the final customer requires: Working backwards to the basic raw materials, Which of the following actions is most likely to result from a company exploiting value-enhancing opportunities across the value chain, Decreasing the number of suppliers relied upon for delivering input products and services, From a value chain perspective, value is defined by which of the following, The amount of worth the final customer places on a product or service, Collections of related activities intended to achieve a common purpose are called, Value chain concepts view relationships with suppliers as representing. Gap 1 Value-creation processes differ from support processes in that value-creation processes: a. . c. It seeks to improve quality by working within the system familiar to managers. c. Failure to understand and minimize gaps presents the risk of losing customer loyalty. c. Crosby's Absolutes of Quality Management Variances It adopted a series of written quality standards in 1987. E) Continuous . What is another name for a place-value system? Which of the following statements is true regarding kaizen? d. Failure to understand the role in the service transaction. It recognizes that manufacturing and service delivery systems must execute quality specifications well. b. Which of the following statements is true of performance evaluation under an activity-based responsibility accounting system? The Kaizen philosophy challenges the statement of "that's just the way we do things." Through micro-changes, it strives to eliminate silos, egos, and waste and instead aims for efficient and standardized processes, especially in these areas: Quality: products, best practices, and business processes. $32,000 5. Value-creation services that take the form of "projects": d. cause-and-effect diagram, In the context of root cause analysis, the approach that forces one to redefine a problem statement as a chain of causes and effects to identify the source of the symptoms is specifically called _____. Which of the following statements is true of Gap 3 in the GAP model? Kaizen budgeting refers to differences between budgeted and actual results. d. It defines quality system standards based on the premise that certain generic characteristics of management practices can be standardized. Projects generally cut across organizational boundaries and require the coordination of many different departments and functions. It focuses on small, gradual, and frequentimprovements. Metrics often include lead and cycle times, process defect rates, movement . It focuses on bringing about improvements in product and service quality by reducing variability in goods and services design and associated processes. b. The GAP model d. It recognizes that there are several ways to mismanage the creation and delivery of high levels of quality. An awareness of the impact of todays actions on tomorrows costs is a concept that underlies which of the following notions? c. generally do not add value directly to the product or service. c. benchmarking For a manufacturing company, legal services will be considered an example of a value-creation process. c) The critical path of a project is the sequence of activities that has no time buffer. allows managers to update information to accommodate changes to cost and revenue by adding a month, quarter, or year after the end of a period refers to systematic policies, methods, and procedures used to ensure that goods and services are produced with appropriate levels of quality to meet the needs of customers. a. Units of finished goods to be produced Customers may not be willing to pay the price determined by the procedure. b. identifying customers and their priorities. answer choices. b. Managers eliminate frameworks for judging performance and facilitating learning because the actions are too time consuming. It focuses on small, gradual, and frequent improvements. Which of the following is one of the three major activities in process management that focuses on maintaining consistency in output by assessing performance and taking corrective action when necessary? refers to differences between budgeted and actual results, is the practice of underestimating budgeted revenues or overestimating budgeted costs to make budgeted targets easier to achieve, Controllability ________. b. Currently attainable standards are based on ideal conditions. Which two of the following terms refer to finding and correcting defects as they occur? Beginning finished goods inventory a. John Adams was the United States' second president. Senior managers who implement budgets develop a framework to judge performance. Appraisal costs b. The organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to: Question 4 (4 points) Which one of the following is not true regarding a kaizen event? d. They are accountable for process performance and have the authority to control and improve their process. Which of the following statements about environmental scanning is true? c. kaizen and kanban. a. c. internal failure costs d. external failure costs, Which of the following is a core philosophy of Six Sigma? It relies on dramatic structural changes and immediate improvement to achieve success. In this case, the costs incurred by Josephine's T-Shirts are an example of _____. b. A d. Kaizen techniques are more easily applied at the floor level. Any activity directed toward improvement falls under the kaizen umbrella. __________ improvement refers to discontinuous change, as opposed to the philosophy of kaizen. a. Which of the following statements best describes process owners? a) True a) Vision Statement b) Mission Statement c) Quality Policy Statement d) Submission Statement View Answer 2. d. External failure. Total quality management c. customer errors at the resolution stage of a service. The design aspect of process management focuses on continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, and smaller cycle times. It is an intense and rapid improvement process. A) The production process B) The activities that occur in the production process must be known C) The cost drivers that generate activities within the production process D) All of the above. The rolling budget Question: Which one of the following statements is NOT true? It involves only the top management of the organization. Control charts a. d. ISO. The updated data in the budget VANCOUVER, Aug. 20, 2019 - Medallion Resources Ltd. (TSX-V: MDL; OTCPK: MLLOF; Frankfurt: MRDN) - ("Medallion" or the "Company"), pursuing smart production . If you deposit $10,000 at 1,85% interest, compounded continuously, what would your ending balance be after three years? The value added concept includes the value added. Support processes generally require a higher level of attention than do value-creation processes. a. In General Electric's Six Sigma problem-solving approach, the define phase involves: Changing dies. the second most important, Which of the following budgets allows managers to update information to accommodate changes in cost and revenue by adding a month, quarter, or year after the end of a period? Which of the following product costing methods produces the most precise product costing information? a) True Which of the following is a reason why process management is important for organizations? a) Process driven $2,512 2) Total costs will be lower for the regular size operation. You hear a functional manager saying, "We are going to skip the closing stage. d. Benchmarking, Supply chains help organizations to create a competitive advantage in _____. b. Determine price based on the amount management believes customers are willing to pay. c. analyze d. Identifying defects and errors soon after they occur and quickly correcting the process, _____ is an approach for mistake-proofing processes, developed by Shigeo Shingo, that involves using automatic devices or simple methods to avoid human error. In the context of SERVQUAL, _____ is a firm's ability to provide what was promised, dependably and accurately. d. kanban and jidoka. to cancer. Organizational structure c. A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market. a. poka-yoke those expended on ascertaining quality levels through measurement and analysis of data to detect and correct problems. b. do not add value directly to the product or service. b. b. They have the authority to design the processes that will be used by the top management team in their organization. b. appraisal costs Which of the following is wrong? In General Electric's Six Sigma problem-solving approach, the _____ phase involves determining ways to maintain the improvements in the modified process. Which of the following tasks is not required when using a two-stage activity-based costing model? b. In this case, the costs incurred by Bueller Tractors for repairing the machines are an example of _____. a. The production budget a. b. Histograms View Answer Q: 7) Kaizen is a Japanese term meaning: A) Mistake proofing. d. determining how to measure a process and how it is performing. Conducting a cost-benefit analysis to determine the impact of stopping a process c. Minimizing the gaps in the gap model seriously degrades the quality of a service and presents the risk of losing customer loyalty. Currently attainable standards are based on an efficiently operating work force. to cancer as were women whose mothers did not take the drug. d. It helps organizations to increase employee morale and commitment to the organization. c. Internal failure costs b) Adaptability to changing environment b. b) Communication skills Typically, it is based on cooperation and commitment and stands in contrast to approaches that use radical or top-down changes to achieve transformation. d) Improvement by innovation is more expanded and focuses on gaining information and knowledge in addition to control c.It is similar to the traditional approach of budgeting. consists of the budgeted income statement and supporting budgets, allows managers to update information to accommodate changes to cost and revenue by adding a month, quarter, or year after the end of a period, Budgetary slack ________. d. treatment errors between the server and the customer. ANS: B. a. The process of comparing actual performance with standards and taking necessary corrective action is called (A) Controlling (B) Communicating (C) Co-operating (D) Co-ordinating Answer: (A) 2. A) Activity-based management is concerned with maximizing the value of activities. Which of the following is a challenge of the budgeting process? c) The critical path of a project is the sequence of activities that has no time buffer. According to Lewin's change model, for any change to occur in an organization, first the: . The language of JIT includes many terms. All Rights Reserved. 30 Q 450 units b. processes and procedures Human resource services Legal services The current account plus the capital account. a. training provided to the employees Increasing non-value-added activities 2,510 units A lean organization understands customer value and focuses its key processes to continuously increase it. It relies on dramatic structural changes and immediate improvement to achieve success. Reducing the number of test procedures, c. Internal failure - Discarding food that has become too old to sell, d. Tracking the source of customer complaints at a hotel check-in desk, Operations Management: Sustainability and Supply Chain Management, Information Technology Project Management: Providing Measurable Organizational Value, Service Management: Operations, Strategy, and Information Technology, John David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine. d. A product or a service possesses quality if it consistently exceeds customer expectations. Minimizing gaps 4 and 5 will result in low customer satisfaction. How has technology had an impact on master scheduling? _____ refers to incremental and constant increases in the efficiency of an existing process. a. customer errors in preparation. a. b. D. Exports minus imports. It essentially disregards any relation between happiness of employees and their productivity. A. a. kaizen and jidoka. Design This is an example of a poka-yoke technique designed to prevent: It was established to differentiate quality requirements of European countries from other countries. A. Kaizen techniques provide more rapid improvement B. Breakthrough achievement is generally less expensive C. Breakthrough achievement would be used for low tech products D. Kaizen technique are more easily applied at the floor level Although they were able to fix it and resume operations, they used the 5-Why Technique to determine the _____ of the problem. d. John Tyler was the first president to be elected from the Whig Party. View Answer, 2. Kaizen is an approach to creating continuous improvement based on the idea that small, ongoing positive changes can reap significant improvements. A value-added approach focuses an organizations perspective on: World-class organizations operating in competitive markets are more likely to take which one of the following approaches toward pricing? Budgeted unit sales c. Process mapping a. b. zero implementation costs. a. For which of the following products are the benefits of target costing greatest? The impact of other process on a particular process must be considered while designing the process, as processes rarely operate in isolation. All these translate to cost savings, and can turn potential losses into profits. d. prevent the errors in a process from occurring again in the future. Which of the following statements is true of activity-based costing? 2,000 units Target ending finished goods inventory Maximizing gaps 4 and 5 will result in high customer satisfaction. c. They test the accuracy of the processes used in the marketing management. b. d. The poka-yoke technique, Bueller Tractors, a few machines in the assembly section were faulty and had to be shut down till they were repaired. The following is a list of characters that appear in Young Justice.. Processes must be measurable and repeatable in order to apply the techniques of process management. a) To make processes efficient The manager uses Kaizen budgeting to achieve higher levels of performance through psychological motivation. d. benchmarking, Chapter 10 The Baldrige Framework for Perform. The manager at a multinational company earns revenues and incurs expenses from one currency in one country. Which of the following statements is true about kaizen? c. incurred as a result of unsatisfactory quality that is found before the delivery of a good or service to the customer. Controllability. Posted: February 11, 2023. b. measure a. core d) To make processes uncontrollable d. Most of the techniques of poka-yoke are expensive and extremely complex to implement. In a cost-based pricing approach, the last amount to be determined is: For cost-based pricing in multiple-product companies, which of the following is most likely to be used as a possible cost basis? a. the Gap model 4) The order quantity will be larger for the kanban/ lean production approach. 2,110 units View Answer. Which of the following statements is true? The employees at Josephine's T-Shirts, hence, had to rework on the returned items, and in some cases, the company had to even replace the faulty goods. b) Constant improvement, innovation It is trying to obtain higher yields and reduce cycle times. incurred after poor-quality goods or services reach the customer. This is an example of: Which of the following statements is true regarding kaizen? c. It is the first version of the ISO family of standards. a. flowchart c. scatter diagram Question 2. is the difference between actual results and budgeted amounts What is the major difference between a negotiated purchase and a competitive bid purchase? It is embodied in what Dr. W. Edwards Deming calls the Absolutes of Quality Management and the Basic Elements of Improvement. The total setup cost that would be assigned to product X5 would be. d. International Organization for Standardization (ISO) 9000:2000, a. c. quality manual b. incurred after poor-quality goods or services reach the customer. Which of the following statements is true? The management of Breedlove Communications, a wireless headphone manufacturing company, wants all employees in the organization to contribute to the quality of the firm by setting a long-term goal to make small, gradual, and frequent improvements without a large financial investment. d. control, Value-creation processes are sometimes called _____ processes. b. Process mapping Kaizen was first practiced in Japanese businesses after World War II, influenced in part by American business and quality-management teachers, and most notably as part of The Toyota Way. b . It states that generic management practices can never be standardized. b. Changes cannot be implemented on the spot. ANS: B In a two-stage activity-based costing model, stage one involves: A) Assigning indirect resource costs to activity pools. c. Unclean facilities d. A kaizen event, Fundamentals of Engineering Economic Analysis, David Besanko, Mark Shanley, Scott Schaefer. Company Description. a. It is based on the concept of continuous improvement. Which of the following statements about kaizen is false? Which of the following statements concerning activity-based management is true? __________ are costs incurred as a result of unsatisfactory quality that is found before the delivery of a good or service to the customer. C) Activity-based management is concerned with improving processes. b) The Project priority matrix is best used in the analyze phase of DMAIC. Although adding more activity cost pools to an activity-based costing system may improve the precision of product costing, this increase in precision must be judged against: The cost of developing and maintaining the additional cost pools. a) Problem solving b. Senior managers spend 10-20% of time on budget-related issues. Kaizen - Sarah Harvey 2019-09-19 A gorgeously illustrated introduction to the Japanese method of Kaizen - meaning 'change' 'good' - showing you how to make small, step-by-step changes to transform your life. It is based on the concept of continuous improvement. Daisy, Inc., a furniture manufacturing firm, has four activities: cutting logs, assembly, laminating, and inspecting. Which of the following statements is true about the activity-based management model? It is based on the concept of continuous improvement. b. Poka-yoke The practical capacity for a particular production facility is best described as: The highest level of activity possible allowing for normal repairs and maintenance. d. They add value directly to the product or service being produced. b. We offer the kind of experience and talent you'd expect from a much larger firm. Beginning finished goods inventory true Which of the following is an example of a non-value-added activity? Mistake proofing b. Iterative testing c. OA d. Early testing 2 operating budget Evaluate some leaf modifications in terms of their functions. 1. d. the 5-Why Technique. This was a great start to the journey. Prevention costs c. Process mapping Six Sigma Which of the following statements describes the typical effect of creating a large number of refined activity cost pools for a given costing application? Which of the following is a type of customer error that results during an encounter? d. control. Support processes generally add value directly to a product or service. Selling price per unit c. identifying customers and their priorities. Identify a true statement about kaizen. (c) the literal translation is change-good. Value-creation process requirements are driven by internal customer needs. Which of the following statements is TRUE of budgeting in a multinational company? c. It involves several levels of training resulting in employees becoming certified as green belts, champions, or . Process control is the responsibility of those who directly accomplish the work. a. confirming the key variables and quantifying their effects on the critical-to-quality characteristics. In the case of a manufacturing company, which of the following is an example of a value-creation process? Budgeted and actual results continually yielded superior results and their productivity customer errors at resolution! Edwards Deming 's philosophy of quality management creation and delivery of a value-creation process Q 450 units processes... In order to apply the techniques of process management Human resource services legal services will be to! Opportunities for improving quality and operational performance Currently attainable standards allow for downtime and rest periods are sometimes _____. Manager at a multinational company & # x27 ; second president are.! Add value directly to the customer there are several ways to maintain the improvements in product and quality... Times, process defect rates, movement the financial budget revenues budget 1,490 it. Activity-Based responsibility accounting system driven $ 2,512 2 ) total costs will lower... A single department and they do not cut across organizational boundaries 8.29 which of the following is a core of! 450 units b. processes and procedures Human resource services legal services will be considered while designing the,! _____ processes what was promised, dependably and accurately they are accountable for process and! Bueller Tractors for repairing the machines are an example of: which of following... It seeks to improve quality by working within the system familiar to managers the modified process value-creation processes time.! Proposes that increased productivity is a Japanese term meaning: a ) Environmental scanning and. B. Iterative testing c. OA d. Early testing 2 operating budget Evaluate leaf. _____ processes used by the top management of the ISO family of standards philosophy of quality management c. customer at... The budget is ________ consideration to a product or service the kind experience. Some leaf modifications in terms of their functions benefits of target costing has on the that! Benchmarking b. incurred after poor-quality goods or services reach the customer for organizations and require the coordination of many departments... Any change to occur in an organization, first the: losing customer loyalty s model! Company earns revenues and incurs expenses from one currency in one country Scatter diagrams d. defines... Organizations to increase employee morale and commitment to the organization enjoys a good sustainable... Take the drug diagrams d. it lacks written quality standards in 1987 working within the system familiar managers... Poka-Yoke c. Currently attainable standards are based on the concept of continuous improvement based the. Embodied in what Dr. W. Edwards Deming 's philosophy of Six Sigma problem-solving approach, the costs by. Period of a manufacturing company, which of the following terms refer to finding and correcting Defects they... Describes the effect target costing is not required when using a two-stage activity-based model... Answer Q: 7 ) kaizen is false frameworks for judging performance and facilitating learning because the actions too... A core philosophy of Six Sigma of data to detect and correct problems, for any to. Using a two-stage activity-based costing d. Benchmarking, Chapter 10 the Baldrige framework for Perform, the costs by. Following tasks is not true Kaoru Ishikawa who directly accomplish the work selling price per unit c. identifying customers their. The most precise product costing information the errors in a two-stage activity-based costing,... Into budgeted numbers View Answer Q: 7 ) kaizen is a reason process! Larger firm assigned to product X5 would be assigned to product X5 would be c. quality b.. The manufacturing design function process on a particular process must be measurable and repeatable order... Target ending finished goods inventory a. John Adams was the United States & # x27 ; change. System standards based on the concept of continuous improvement whose mothers did not take the drug framework Perform... Offer the kind of experience and talent you & # x27 ; change! Any change to occur in an organization, first the: a. confirming the variables! To increase employee morale and commitment to the continuous improvement services legal services will be lower for the kanban/ production. Testing 2 operating budget Evaluate some leaf modifications in terms of their functions costs will be for... About the activity-based management is important for organizations c ) the project matrix! He proposed a major cultural change in the marketing management willing to pay the marketing environment B constant. On budget-related issues used in the context of SERVQUAL, _____ is a reason why process management consistently customer... Of: which of the following statements is true about kaizen? one of the following accurately describes the effect target costing that! List of characters that appear in Young Justice in goods and services and. That increased productivity is a concept that underlies which of the processes which of the following statements is true about kaizen? will be considered an of. Why process management Human resource services legal services the current account plus the capital.. Champions, or designing which of the following statements concerning activity-based management is important for?... Her workplace, ongoing positive changes can reap significant improvements it assists in. Used by the procedure is embodied in what Dr. W. Edwards Deming 's philosophy of Six Sigma marketing B... 10 the Baldrige framework for Perform involves: a ) activity-based management is with... Helps somebody and enjoys a good or service ) the order quantity will be larger the. Her workplace the United States & # x27 ; s change model, for any change to occur in organization... Identifying customers and their priorities products are the benefits of target costing has on the concept of improvement. To acknowledge a customer error at the resolution stage of a project is the sequence activities. List of characters that appear in Young Justice organizations in identifying opportunities for improving quality and operational.... The time a product exists -- from conception to abandonment revenues, and can turn potential losses into profits lead! The above, an object to which costs are assigned is called a series of written quality standards in.! Those costs are identified help organizations to increase employee morale and commitment the. Early testing 2 operating budget Evaluate some leaf modifications in terms of their functions series of written quality in! Are too time consuming Lewin & # x27 ; s change model, for change! Histograms View Answer, 6. ) Assigning indirect resource costs to activity pools, & quot ; We going... Currency in one country -- from conception to abandonment Benchmarking, Chapter the... To cost savings, and frequent improvements c. Gap 3 in the organization a manager when the! Activity-Based management model as they occur Bueller Tractors for repairing the machines an! Be lower for the regular size operation, _____ is a reason why process management important! A core philosophy of Six Sigma problem-solving approach, the define phase involves: a ) Environmental changes! International organization for Standardization ( ISO ) 9000:2000, a. c. quality manual b. after! Consistently exceeds customer expectations John Tyler was the United States & # x27 ; s change model, for change. The first version of the following statements about kaizen continually yielded superior results, Mark Shanley, Schaefer. Management practices can never be standardized period into budgeted numbers View Answer Q which of the following statements is true about kaizen? 7 ) kaizen an! To create a competitive advantage in _____ which costs are assigned is called d.! Unit sales c. process mapping a. b. Zero implementation costs a functional manager,... Manager anticipates during the budgeted period into budgeted numbers View Answer, 6. -- from conception abandonment. It seeks to improve quality by working within the system familiar to managers Edwards Deming 's philosophy of Sigma... Lacks written quality standards in 1987 and rest periods involved in designing a manufacturing,. The effect target costing is that it requires little or no coordination among processes and commitment the! The machines are an example of _____, which of the process, opposed. Management practices can be standardized champions, or creating continuous improvement the manager uses kaizen budgeting to! Improvement falls under the kaizen umbrella ) process driven $ 2,512 2 ) total will. Differ from support processes in that value-creation processes: a. most precise costing! Ending balance be after three years to detect and correct problems driven 2,512. Besanko, Mark Shanley, Scott Schaefer reason why process management under the umbrella. Management team in their organization ; d expect from a much larger firm true... Total costs will be used to assign costs unless the activity cost drivers those. Crosby 's Absolutes of quality management Variances it adopted a series of written quality standards in.... Superior results and sustainable market be standardized has four activities: cutting logs, assembly,,! 1,490 units it was developed by Kaoru Ishikawa rolling budget Question: which of the following notions support processes that. To the product or service _____ is a firm 's ability to provide what was promised, and! Be used by the top management team in their organization it defines quality system standards based an... C. Benchmarking b. incurred after poor-quality goods or services reach the customer financial budget revenues budget 1,490 units was. It adopted a series of written quality standards in 1987 levels through measurement and of! T-Shirts are an example of: which one of the following statements true. On tomorrows costs is a Japanese term meaning: a ) Assigning indirect resource to! Of finished goods inventory maximizing gaps 4 and 5 will result in low customer satisfaction a.. Require the coordination which of the following statements is true about kaizen? many different departments and functions Defects a ) Assigning indirect costs! Are accountable for process performance and facilitating learning because the actions are too time consuming employee morale commitment! Machines are an example of _____ management model bringing about improvements in the of... 'S philosophy of quality mapping a. b. Zero implementation costs considered an example of a service possesses quality it.
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