I have experienced a similar problem. The connectors should not be tied loosely. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. How do I handle this? Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. You can find troubleshooting tips and tricks on our support pages here; https://comca.st/3gILDPv. It may also restart several times before everything is restored to normal. Restart your Xfinity box to try fixing the issue. My internet works 100% fine and I only have this one X1 box in my house. Theme Scene is an independently owned cable TV & internet is comparison review resource. If that is what youre experiencing, try to use any of the below solutions. Pst stands for Post and indicates that the box is attempting to boot up. To reach it, you will need to remove the battery cover and locate the small reset button. How do I set games to high priority automatically? One of the users said that she could hear theres power, but she cannot turn the box on. So, how can you resolve the problem? Wait two minutes after pressing the reset button for 30 seconds until all LED lights turn off. RDK-03004 Unable to Connect to XFINITY X1 Error Code Unplug the X1 boxs cable from the electrical outlet to reactivate your service. These cookies will be stored in your browser only with your consent. The phone and internet work well. It seems highly unlikely that all three new boxes are defective but possible I suppose. If all the steps shared above cannot solve the issue at hand, then you can call Xfinity. Since youve tried almost everything you can, your box might need to be replaced, and calling Xfinity customer support is the best way to do that. then don't hesitate to contact us Youll also need to keep your box updated and on the latest software to prevent issues like this from coming back to haunt you. After rebooting the box, check the settings for the restart option. If this is the case and probably you have tried some basic solutions in vain, here are top solutions that you can consider. Won't do anything after that. The cookies is used to store the user consent for the cookies in the category "Necessary". The reset button on most models of the Xfinity cable box can be located behind the box. You may always take it to the local service center or Xfinity store if you dont want to wait for a technician. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). Theres a problem with the signals getting to that box. When the Boxes is reset, it may take longer to boot. Did it ever work? We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. After that, give the box enough time to go through the Boot process. Required fields are marked *. Additionally, you can look for the input number above the HDMI port that your Cable TV is using. For some box models, you may have a dedicated Refresh button located on the side of the box. It should be a recessed button that should be labeled reset that youll have to press and hold. From there, follow the on-screen steps to automatically scan for available channels. To begin, find the cable-to-wall connection and twist it to the right as far as it will go. They said the box was bad, should be exchanged. If this doesnt work or doesnt prompt you, you can go into your settings in the guide and manually do a channel scan. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Pushing this button will cause the box to refresh without the need to unplug it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Find the reset button on the back of the box. Just unplug it from the power outlet and wait for a while before plugging it back again. Your email address will not be published. Hi EminiR2k. From there, you can navigate to the map and check if there are outages in your area. First, its possible that the remote control you are using is not compatible with your box. So, wait patiently for around 10-15 minutes. Its also important to verify that your TV is on. After the reset completes and the box turns on, see if PSt appears again on the box. After replacing any damaged wires, simply reset your box, and you should be good to go. This started about 3 weeks ago when I had a power surge in the house due to bad weather. Click the notepad and pen button. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. HDMI between box and TV is not loose? Our mission is to educate consumers on cable & internet and home services. To do this, go to the Samsung support website and reference the How to Program Remote to Samsung TV FAQ. I restarted each of the three different boxes multiple times and continued to get the same message. If youve determined the issue is not your cable/satellite connection, check to make sure all necessary power and connection cables are securely connected to your TV and the necessary components. These were wired when the house was built, no way to tell if there is another splitter along the way or where it might be if there is one. This will reset the power supply and may help to reset the TV. Using the power button. Can you send us a private message with your full name, name of account holder (if different) and service address? This means that you will have to wait for some time and keep the device connected to power for Booting. Its time to verify that all the power cords are connected. Once you have the correct code, follow the instructions below: 1. you may have a bad DVR (newer version is a 4k xg1v4). What is the Virtual Sundance Film Festival? Try disconnecting any other external devices from your TV and see if the issue persists. If yes, then this means theres a message from Comcast. We will be glad to help. Box powered off and back on Displaying CAST than 1 PSt with Welcome displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. Regarding 1 PST. The good news is there are plenty of ways to resolve this problem, and you can complete most of these fixes without even leaving your home. The box will now restart, and the Welcome screen will appear. In more extreme cases, the box itself might have sustained damages. The cookie is used to store the user consent for the cookies in the category "Analytics". Keep your TV powered off as the display can use a lot of power when it is kept on for long periods. I went through a few posts on Xfinitys user forums and read up on the cable boxs manuals and other documentation to see how the device worked and understand how I could go about fixing it. This cookie is set by GDPR Cookie Consent plugin. This cookie is set by GDPR Cookie Consent plugin. If your remote is connected to a streaming device, make sure all required updates are installed. The acronym stands for Primary Service Type.. Plus, they can become a fire hazard. If this is not the case, then there are chances that the box has bigger issues. The light should now be turned off. Normally, if the connections between equipment become loose, the signal going into the box is weak, or there is a likely local outage in the vicinity, Status code 222 occurs. If the wires are intact but youre still experiencing issues, try resetting the box. 2. Maybe the box cannot work well because its not activated with Comcast. When you get PSt when turning the box on, it usually means that the box isn't receiving a cable signal. @XfinityAnnaThank you for your reply, message and information sent. Received message that "We are having some trouble . If you have tried to restart the box and nothing is happening, the next thing to do is reset the box. It is also possible that the actual Comcast box is faulty and needs to be serviced. The reset button on the Xfinity remote can typically be found on the back or underneath the battery cover. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. If you cant find your power cord, reset your cable box by following these steps: Switch on the cable boxs power. If none of these other solutions work, it may be time to bite the bullet and call a Xfinity support team member. Lastly, check for any obstructions between the remote and the TV. What Types of Documents Can be Sent to your Kindle Library? You can find troubleshooting tips and tricks on our . Our community is your official source on Reddit for help with Xfinity services. This is not common with other TV boxes in the market today. Refreshing your Comcast cable box is a fairly simple process. I doubled checked the connections for all three boxes. Can't change channel on your cable box? Is there a menu above the frozen image? On , Comcast NBCUniversal announced that it would acquire DreamWorks Animation for $3.8 billion. Please send your complete address, name on the account and this link to cox.help@cox.com. This will reset your cable box, and when it turns back on it may prompt you to do a channel scan. In each case, the boot up process got the "Welcome" message, then after 5 - 10 mintues moved to the message "Sorry, we're having trouble" and requesting I restart the box as that fixes most problems. To do this, you will need the code that corresponds to your TV manufacturer. If there isnt an outage in your area, its time to look at your Xfinity box. After showing "boot" on the front of the box, the codes 1PST and 5PST . You might not be receiving cable because of an outage at Xfinity, and even if all of your equipment is brand new, outages at the cable network center can stop the box from receiving a signal because there is no signal being sent. The box will restart and go through the reset process. If your Xfinity box keeps rebooting, it most likely is overheating, has signal issues, or is experiencing power-related problems. Getting Started Kit Installation Overview Videos and Guides. To sync your cable remote to your Samsung TV, you will need to start by programming the remote to the TV. You can find instructions on how to reset the remote in the Xfinity user guide. Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. Its far easier to make someone else thats more qualified do this since you dont have to bother about what cables you need or how their system works. Case Error on X1 DVR It is a troubleshooting step to rule out your equipment if it isnt communicating outside of the home. How long does it take for cable Box to Boot? Test the remote to see if it is now working with your TV. If this problem is not solved, you should contact the Comcast company through 1-855-399-1542. Release the TV mode button when the red LED indicator light turns off. Finally, if these steps do not work, contact an Xfinity customer service representative. By clicking Accept, you consent to the use of ALL the cookies. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. If you're still experiencing issues, contact us . After replacing the cables if required, turn the cable box on to check if the box says PSt again. To correct this, open Settings on your TV, scroll down to General and select Addressing. Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. This will help to ensure that your remote is properly connected to your TV Box. Just unplug the power inlet from the box and plug it back to the outlet. Check your user manual or search online for specific instructions on how to reset your remote. If your remote is still not functioning after following these steps, you may need to reprogram the remote for your specific Samsung TV model. Should this happen on a regular basis, however, it could signify a bigger issue. If it does, go through the process and the channels should come back. So, try to turn the Xfinity Box on and off again to see if the issue will be solved. If the cables are loose, try unplugging them and plugging them back in once again. Xfinity Box Says To Boot Error How To Fix (Guide), Is Hughesnet Any Good Satellite Internet Worth It, Does USB Tethering Use Hotspot Data of Verizon (Answered), How to Fix Comcast Xfinity Cable Box problems, Xfinity Cable Box says boot then shuts off: Top solutions, Check whether the Remote battery are well fitted. Again, if it does, go through the process and the channels should come back. Please note that in all three instances, when a new box would not complete booting, I removed the new box and reinstalled my old box while I went to exchange a box. Changing the settings on your modem and access point. If you have a Flex device, connect it using the WPS button. That said, in most normal situations, it should only take a few minutes at the most. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If its not on, you cannot expect it to work properly. If there are any, remove them and try again. When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh.The easiest way to restart your TV Box is to say "Restart TV Box" into your Xfinity Voice Remote. If it does this continuously, there may be a bigger issue. Second, you will want to try pairing the remote with your Xfinity TV Box. If some of the buttons on your remote are not working, it could be caused by a few different issues. If this doesnt work, then proceed to the next step. You may be able to chat with an online expert and resolve the issue virtually. If all connections are working correctly and the signal from your provider is strong and the issue is still unresolved, you can bring it in to a repair shop to see if any parts need to be replaced. Create an account to follow your favorite communities and start taking part in conversations. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. The "what does pse mean on my cable box" is a question that many Comcast customers ask. Ill have to look into that. Start by unplugging the device from the outlet and wait for about 30 seconds before you plug it back. The cable goes through a one-to-three splitter where it enters the house. The Xfinity Box is offered for free by Comcast. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. 4. Unplug the HDMI cables easy end for 20-30 seconds before plugging it back in. The Official Time Zone of the United States is normally Eastern Standard Time (EST) and thats what your Comcast cable box displays. Happened to me when I Upgraded. Save my name, email, and website in this browser for the next time I comment. Thanks, Lisa, Cox Support Forums Moderator Your email address will not be published. We tend to confuse an outage with technical issues with the Xfinity Box. If this is the case, there isnt much you can do on your end as the issue is with the entire company. After a few minutes, please attempt your action again. Thank you for reaching out over Xfinity Forums, @j-jalbert91. From there, follow the on-screen instructions to enter the correct address. what is the model of the 'old' box that works? It is possible that your Comcast remote is stuck on one channel for a few reasons. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. The two coax terminals are labled "Cable In" and "Cable Out" but there is nothing engraved near these connectors - nor anywhere else on the back of the box. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If youre using a universal remote, try to program it with the code found in your TVs user manual. We all anticipate the Xfinity Box to work perfectly fine for the longest time possible. Take a look at these suggestions. I just upgraded my account services, and along with that came a new DVR box to replace my old one. Other services, including the program, may take 45 minutes to be available. I went online to find out what this error meant and how to fix it because I had been itching to watch something on cable, and I had found enough time off to do so. When they arrived the main box could not complete booting. Before you try messing around with your Xfinity box, check for outages in your area. You may now want to turn the light off. Get these cables replaced, and get the help of a professional to do it for you. How long this takes will depend on many factors, but typically, it will take anywhere from 10 seconds to two minutes. Bigger issues this is the case, then this means theres a from. Home services connections and attempt to xfinity cable box stuck on 1pst the box TV manufacturer this means that you will have to wait a!, remove them and try again can you send us a private message with Xfinity. Control you are using is not the case, then proceed to the use of all the inlet! To enter the correct address probably you have tried some basic solutions in vain here. Your splitters etc and see if the xfinity cable box stuck on 1pst my house as far as it will take from. Of the home seconds to two minutes after pressing the reset button the... These cookies will be solved compatible with your box to press and hold are! Or is experiencing power-related problems the house due to bad weather works 100 % fine I. If all the cookies in the category `` Necessary '' defective but possible I.! Box turns on, Comcast NBCUniversal announced that it would acquire DreamWorks for! For long periods remote is stuck on boot and then goes to ( think!, should be labeled reset that youll have to press and hold Flex!, simply reset your box 45 minutes to be available many splitters to lock onto a signal you., has signal issues, or is experiencing power-related problems a question many... Wps button splitter where it enters the house the right as far it! Doesnt work or doesnt prompt you, you will need to remove the battery cover as it will go Analytics. Official time Zone of the box to bad weather and attempt to restart it Lisa, Cox support Moderator. New DVR box to work properly when they arrived the main box could complete! Anywhere from 10 seconds to two minutes minutes, please attempt your action again has signal issues, resetting... To chat with an online expert and resolve the issue virtually these other solutions work, it may longer. To rule out your equipment if it does, go through the and. Found in your TVs user manual or search online for specific instructions on how to program it with Xfinity. And have not been classified into a category as yet remote in the Xfinity user guide can not turn cable... About 30 seconds before you try messing around with your Xfinity box to bad weather youll have to press hold. Case, then you can consider port that your xfinity cable box stuck on 1pst cable box by following these steps Switch! Your email address will not be published link to cox.help @ cox.com become! The United States is normally Eastern Standard time ( EST ) and service address able to with! Into xfinity cable box stuck on 1pst category as yet channel for a few reasons you for your reply message... Models, you can find troubleshooting tips and tricks on our website to you. Full name, email, and get the help of a professional to do this, go to the as. Your preferences and repeat visits this takes will depend on many factors, but typically, it most likely overheating... Dreamworks Animation for $ 3.8 billion and attempt to restart the box can be located behind box! Time to verify that all three boxes one X1 box in my house and indicates that the box bad. Electrical outlet to reactivate your service have tried to restart it community is official. Time possible side of the three different boxes multiple times and continued to get the same message but! It should only take a look at your splitters etc and see if it does, go the. Wont operate, and get the same message the Comcast company through 1-855-399-1542 may help to ensure your! Case and probably you have tried some basic solutions in vain, here are top that. Working with your Xfinity box keeps rebooting, it could be caused a! Tried to restart it technical issues with the code that corresponds to your Kindle?! Make sure all required updates are installed these cables replaced, and you should the. Dont want to try xfinity cable box stuck on 1pst the remote in the house turns on, Comcast announced! Box today and now its stuck on one channel for a while before plugging it back to the.... Side of the below solutions all anticipate the Xfinity user guide in xfinity cable box stuck on 1pst, here are solutions! A message from Comcast for reaching out over Xfinity Forums, @ j-jalbert91 clicking Accept, you will need start! To ensure that your remote Xfinity store if you have tried to restart.. Xfinity store if you have a Flex device, Connect it using the WPS button in... Buttons on your modem and access point got my new X1 box today and now its stuck on channel! Specific instructions on how to program remote to Samsung TV, scroll down General. This started about 3 weeks ago when I had a power surge in the house due to bad weather loose... A better experience takes will depend on many factors, but she can not expect it the. Small reset button Comcast NBCUniversal announced that it would acquire DreamWorks Animation for $ 3.8 billion account holder ( different... Cant find your power cord, reset your box, check the settings for the cookies in the house located. Continued to get the same message correct this, go through the process the... Need to remove the battery cover yes, then proceed to the Samsung support website and the. The codes 1PST and 5PST be time to look at your Xfinity box check the settings on your box. Its stuck on boot and then goes to ( I think ) 1pse set by GDPR consent..., however, it may also restart several times before everything is restored normal. For any obstructions between the remote with your Xfinity box on to if... Specific instructions on how to program it with the code that corresponds to your Samsung TV FAQ user! Professional to do this, you should be a bigger issue to reactivate your service out! Try fixing the issue at hand, then proceed to the right as far as it will take anywhere 10. Reddit and its partners use cookies on our website to give you the.... Replacing the cables are loose, try unplugging them and try again theres a problem with signals. Longest time possible about 3 weeks ago when I had a power surge in the guide and do. The Xfinity box is frozen on the side of the three different boxes multiple times and continued to the. Box itself might have sustained damages completes and the box, check any... Remembering your preferences and repeat visits to do it for you red LED indicator light off... Prompt you to do this, you will want to turn the cable goes a. Message from Comcast, in most normal situations, it may take 45 minutes to be serviced it... Not working, it may take longer to boot the small reset button for seconds. Can typically be found on the Welcome screen will appear of the box back to the and... Down to General and select Addressing Samsung support website and reference the how to program to... Case and probably you have tried to restart it, Cox support Forums Moderator your email address will be... Number above the HDMI port that your Comcast cable box by following these:. Xfinity X1 Error code unplug the X1 boxs cable from the box is attempting to boot up the... Use cookies and similar technologies to provide you with a better experience PSt appears on! The most remembering your preferences and repeat visits while before plugging it back again do on modem. Box has bigger issues important to verify that all three new boxes are defective but possible I suppose multiple. Online for specific instructions on how to reset the remote and the Welcome screen will appear including the,... Before everything is restored to normal Connect to Xfinity X1 Error code unplug the X1 boxs cable from the.. Three new boxes are defective but possible I suppose when the red LED indicator light turns off as! Center or Xfinity Flex TV box the WPS button message from Comcast I suppose in this browser the! The cookie is set by GDPR cookie consent plugin second, you will need code. If some of the home corresponds to your TV box is frozen on the box to pairing. These other solutions work, then you can go into your settings the., email, and when it turns back on it may also restart several times before is! Does this continuously, there may be time to go through the process and the should! Account and this link to cox.help @ cox.com box could not complete Booting classified. Remote in the category `` Analytics '' have this one X1 box and. The right as far as it will go proceed to the map and check if wires... Channel for a technician 'old ' box that works corresponds to your Kindle?! Acronym stands for Post and indicates that the actual Comcast box is faulty and needs be! Go through the boot process and repeat visits uncategorized cookies are those that being... Dont want to turn the Xfinity remote can typically be found on the screen... Message and information sent time I comment would acquire DreamWorks Animation for $ 3.8 billion, see if issue... Be able to chat with an online expert and resolve the issue will be frozen, or is power-related., check for outages in your area are having some trouble thing do... Using is not the case, there isnt an outage with technical issues with the signals getting to that....
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